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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,604 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,604 reviews

September 06, 2022

Patrick was very patient and kind. He was ready to answer my questions no matter how many times I asked him the same question. More

by Erlynen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Patrick is one of the best in the business and we are thrilled to see that you had the chance to work with him! Thank you so much for choosing Lexus of Pembroke Pines and we'll see you next time!

September 06, 2022

Repair process took over a month and there were unresolved and additional issues. The manager eventually found a solution but overall I felt that the quality checks and balances were not at the lev More

by LAUREN K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Lexus of Pembroke Pines responded

Lauren, I am sorry to hear that your vehicle took longer than anticipated to repair. We strive to deliver a seamless and straightforward experience, and it is disappointing to see that this was not better reflected in your time working with us. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Delroy Lee - Collision Center

Sep 13, 2022 -

LAUREN K responded

Thanks for your concern. However the time to complete was just one of the issues. During the last week I was told a QC check was being conducted. When I picked it up there was a scratch and a rattling noise that was later discovered to be a loose suspension issue. When I brought this to the attention of the service team, they took the car back and stated it was the fuel door. The only helpful person was Roy who provided a loaner for the 3 additional days Lexus had to keep my car to repair the scratch and suspension issues. Accurate ETC and comprehensive QC checks are major areas of concern

September 06, 2022

The dealership is amazing! This is the best experience we have ever had buying a car! More

by Sparky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

We are so happy you had such a great purchasing experience with our team at Lexus of Pembroke Pines! Thank you for the 5-stars, and come by anytime.

September 06, 2022

Professional, valued my time and delivered above reproach. Great customer service and service center... e More

by EAGLE.001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 06, 2022

My service advisor Aaron Clark was the best. He kept me informed about everything that was going on with my car. He was also extremely professional. More

by sweet4452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Clark
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Sep 07, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear that you were so well taken care of by Aaron and the team! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. Drive safely until we welcome you back again!

September 06, 2022

It was great. I don’t have 15 words. Sorry. It was great. It was great. More

by BJMCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing that you had a great experience! We noticed your 1-star rating, so we were wondering if this was perhaps left in error. If there's anything we can do to make your visit a 5 star one, please reach out. Maria Raspatelly - Collision Manager - 954-443-2770

September 06, 2022

Luis was amazing! He provided honest feedback and made our purchasing process a pleasure. We will refer our friends and family to this dealership! We love our new ca More

by Sparky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Llorens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are thrilled that Luis and the team took such great care of you and earned your five-star review. Thank you from all of us at Lexus of Pembroke Pines!

September 05, 2022

Andres Guitierrez was my service representative. Great job and 5 star service from Lexus of Pembroke Pines More

by CSUNCHIK1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Guiterrez
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Andres. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 05, 2022

I was able to go in for service without an appointment and I was out within an hour More

by LOTUSP3INC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 05, 2022

We brought our 2016 NX 200 in. They checked if under warranty. It was. Gave us a loaner vehicle. Fixed car within two days. Could not be happier. Everything was fantastic. More

by mlomnitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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