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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,795 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,795 reviews

September 29, 2022

The service at this dealership is excellent. The service advisors are courteous, professional and gets you in and out in an expeditious manner. More

by SHARON.CARTER2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Lexus of Pembroke Pines responded

Hi Sharon - Thanks for taking the time to leave Lexus of Pembroke Pines a five-star review! We appreciate knowing that you were satisfied with your services. Take care!

September 29, 2022

Work was performed as expected. Service advisor Andrew was helpful and informative throughout the entire process. More

by barbara.ramirez10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 29, 2022 -

Lexus of Pembroke Pines responded

Thanks, Barbara, for leaving Lexus of Pembroke Pines a five-star review! It's great to hear that you had a successful experience with Andrew. Take care!

September 29, 2022

Ron was friendly and professional and very efficient with our transaction. I was able to get the car I wanted at a price I could afford. I would highly recommend this dealership. More

by Advocate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Ron and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 29, 2022

Worst experience. This whole process is overwhelming and on top of that Christina was rude. She definitely does not sympathize with the customer. She could careless ab More

by YARELIS.RIVERA84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina
Oct 10, 2022 -

Lexus of Pembroke Pines responded

Thanks for sharing. I am really sorry to hear that you had this negative experience--we strive for excellent customer service and apologize that we let you down. We'll discuss your comments and are sorry that the team wasn't more helpful when you raised your concerns. If there is anything else we can do for you, please let us know. Best, Maria Raspatelly - Collision Manager - 954-443-2770

September 29, 2022

I live in Boca Raton and usually buy my vehicles from the dealers nearby . Cesar from Pembroke Pines was only one who could obtain the vehicle I wanted. He kept me posted til delivery. He was worth the ad More

by mlasker4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Lexus of Pembroke Pines responded

It's so fantastic to hear that Cesar went above and beyond to ensure you took home the vehicle you were looking for! Thank you for the 5-stars from all of us at Lexus of Pembroke Pines!

September 29, 2022

I love is quick and professional service clean my car inside I’m so happy we Lexus More

by PAOLAHEREDIA55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SEBASTIAN MEJIA
Sep 29, 2022 -

Lexus of Pembroke Pines responded

Thank you for your great review! We're glad to hear that the Lexus of Pembroke Pines team works hard to assist you.

September 29, 2022

The dealership is so professional and efficient. Despite residing near another dealership, I drive down. They have always respected me. As a single woman, it is important to find a merchant that is More

by Yacenda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
Sep 29, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Frank and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 28, 2022

The female that approached me was very kind and shared with me what I needed to do. My name was called and I shared what needed to be looked at. The serviceman ves very knowledgeable and took my car. An More

by TANGEL1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear that our team took such great care of you! Thank you for choosing Lexus of Pembroke Pines and for sharing your positive review. Drive safely until we see you again!

September 28, 2022

My advisor Isidro Garcia is always amazing. He is always very professional and courteous and takes his time explaining the work required and also takes his time explaining the bill. More

by Jose Millares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Sep 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for your review, Jose! We're glad that Isidro was professional, courteous, and nice to work with. See you again next time here at Lexus of Pembroke Pines!

September 28, 2022

Eid was very thorough explaining and answering questions. He made me feel comfortable and is excellent in his element - great job! More

by Joanne Gatewood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eid - 5 Star employee
Sep 28, 2022 -

Lexus of Pembroke Pines responded

Joanne, thank you for the great review! We are so glad to hear that Eid delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

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