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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,816 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,816 reviews

September 19, 2022

They have done good fixing my car thank you for that I really appreciate that. More

by lovenus398
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro 5
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Sep 19, 2022 -

Lexus of Pembroke Pines responded

We're always here to help. Thanks so much for choosing Lexus of Pembroke Pines. We look forward to assisting you with your automotive needs next time!

Sep 19, 2022 -

lovenus398 responded

Thank you for the good fixing my car

September 19, 2022

My experience was great from beginning to end. Each person performed their job at a high level. More

by ECASE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Sep 20, 2022 -

Lexus of Pembroke Pines responded

We are delighted that our team gave you such a positive and successful experience! Thank you for choosing Lexus of Pembroke Pines and for sharing your support. We hope to see you again down the road!

September 19, 2022

The service was excellent. Purchased my vehicle at end of lease. Very happy with the Lexus team More

by CAROLG_DELGADO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
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Sep 20, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience with our team. Drive safely!

September 19, 2022

service dept is very good . But clean my car was so . The dirt was still on my car . i need to wipe out with tissue More

by sunrisecorp5019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Report | Print
Sep 20, 2022 -

Lexus of Pembroke Pines responded

While we are glad to hear that the team was able to get the job done, we apologize for the state of your vehicle upon receiving it. We strive to deliver a seamless service experience, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 19, 2022

Everything about the experience was fantastic . Service writer is great , courteous ,friendly and efficient. The only issue I had that was a problem was with your car wash people who wiped the fron More

by Manny
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Sep 20, 2022 -

Lexus of Pembroke Pines responded

Manny, while we are glad to hear that the team was able to get the job done, the rest of your feedback is concerning to receive. We strive to deliver seamless and thorough service, and we apologize for the state of your vehicle upon receiving it. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to improve your experience or help fix things, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 19, 2022

Excellent customer service by Melissa Ho! !! She took excellent care of me as always! Lexus staff very courteous and helpful! More

by DIANAMSANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Sep 19, 2022 -

Lexus of Pembroke Pines responded

Diana, thank you for the great review! We are thrilled to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 18, 2022

Great team and team effort. Group is friendly and efficient. Alway a pleasure to drop off car More

by rsrubinoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 18, 2022

They are profesional, good service and gave great treatment every time and going to the agency. More

by GERARDO BELLO JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
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Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 18, 2022

I’ve been serving my Lexus vehicles with John for 15 years smooth sailing! 10 years before that with Ed R ., Two fantastic Service agents ! More

by rossgluckmpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S
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Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with John and Ed over the years. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 18, 2022

The best of the best. Need no more than that. Excellent dealership. People make a difference in a big way More

by lbenson4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney
Report | Print
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

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