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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,539 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,539 reviews

July 16, 2022

I will start by saying thank you Frank Guerrero for being an amazing caring person. Frank Guerrero takes his job above and beyond to get you the BEST deal for you. I will always do my car deals with Frank G More

by Lisi1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
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Jul 18, 2022 -

Lexus of Pembroke Pines responded

We are delighted to read your glowing review of Frank! He is a valuable member of our team and we will be sure to let him know how much his work is appreciated. Thank you for choosing Lexus of Pembroke Pines!

July 16, 2022

I love Jose ❤️ he is an amazing service advisor! Lexus Pembroke Pines is phenomenal 😍 Never a problem 👌 👏 😍 More

by rknrbn64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 18, 2022 -

Lexus of Pembroke Pines responded

Thanks for your praise! Jose will definitely appreciate the shout-out. We're grateful to consistently deliver a seamless experience and to work with wonderful Lexus of Pembroke Pines customers like you. Until next time!

July 16, 2022

They were very willing to give me the best deal for my choice of vehicle. I left feeling I had a good deal. I will definitely go back for my next car More

by michaelscanlon123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
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Jul 18, 2022 -

Lexus of Pembroke Pines responded

Thanks so much for taking the time to give Lexus of Pembroke Pines your kudos. We're happy to hear you went home a happy customer. Enjoy!

July 16, 2022

Excellent communication and friendly staff. Very happy with the staff and Fascilities thank you very much More

by sanmanmdfr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Lexus of Pembroke Pines responded

Thanks for your praise! We're so glad our team offered professional assistance and accommodating facilities. We hope to see you again at Lexus of Pembroke Pines!

July 15, 2022

The car wash is really bad. The machine make scratch and the shampoo stay on the paint More

by RAINIEROMONTILVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
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Jul 27, 2022 -

Lexus of Pembroke Pines responded

This is never the experience we want for our guests, and I'm sorry that our car wash left you with a sour taste in your mouth. We will discuss this feedback as a team and see where we can make improvements. In the meantime, if there is anything else I can do for you, please reach out. Osiris Barcelo - Service Manager - (954) 443-2332

July 15, 2022

Great attention and professionalism at all times! Gracias por todo y a su equipo de trabajo! More

by DAIRA_M31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2022 -

Lexus of Pembroke Pines responded

Providing attentive and professional service is our goal at Lexus of Pembroke Pines! Thank you for the stellar review, we hope to see you again down the road.

July 15, 2022

We had to wait 2:30 for a tire change not acceptable we call to make an appointment told us not necessary More

by NANINCT
Recommend Dealer
No
Employees Worked With
Don’t know the person who helped us
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Jul 22, 2022 -

Lexus of Pembroke Pines responded

I sincerely apologize your tire change took longer than expected. We do our best to provide timely care and will use this review to ensure we're doing all we can to succeed. If you'd like to discuss this, please give me a call - my line is (954) 443-2332, and I'd be glad to connect. Best, Osiris Barcelo - Service Manager

July 15, 2022

Excellent salesperson. Made my car buying experience so streamline and smooth. I highly recommend Patrick Hew at Lexus of Pembroke Pines to get your car. More

by Manish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2022 -

Lexus of Pembroke Pines responded

Thanks for giving Patrick a shout-out, Manish! We're delighted the assistance made your experience seamless. We hope to work with you again at Lexus of Pembroke Pines down the road!

July 15, 2022

Professional service as usual. Service performed on time promised. Can recommend company to others in future More

by DOPPOBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Perdomo
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Jul 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to recommend Lexus of Pembroke Pines! We appreciate your confidence in the team to get the job done. Take care!

July 15, 2022

Showed a lot of inventory. Both sales and business teams are courteous. Highly recommended for anybody who is interested in Lexus. More

by Chao-Hwa Chen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Marañón
Report | Print
Jul 15, 2022 -

Lexus of Pembroke Pines responded

Chao-Hwa, we love to hear that our team welcomed you with excellent service and informed you of your options. Thanks for supporting Lexus of Pembroke Pines with a great review!

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