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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,628 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,628 reviews

April 18, 2022

Nicholas was standing right outside when I approached and greeted me immediately. He was very patient with me and I didn’t feel rushed or anxious. He was knowledgeable and got me exactly what I wanted. More

by Msalamin2882
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Nicholas. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

April 18, 2022

Poor internet responses. Excellent explanation of the car functions by Kate. Can do better job assigning a specific salesperson to your request More

by ALEXL3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katherine Bellman
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing this feedback with our team. I am very sorry that our communication fell short of our five-star standards, so we'll be sure to address this with our team so we can improve moving forward. I am glad that you felt confident in Kate's work, and we appreciate your four stars. If you have any further questions, please feel free to reach out to me directly. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 18, 2022

Dealership is good, told me they were going to change fob battery, didn't change it. tire pressure wasn't check told me i was going to receive a discount that i did not receive, i had to ask for it for t More

by newcheloar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Apr 28, 2022 -

Lexus of Pembroke Pines responded

I am sorry to hear that my team missed the mark. We strive to deliver seamless and attentive service, and it is disappointing that this was not better reflected in your time working with us. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or help make things right, please feel free to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 18, 2022

Good people very knowledgeable of all of the cars just need to work on speeding things up More

by PAUL.DUNNOM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Paul - We thank you for sharing some input based on your recent experience. It's wonderful to hear that our team's expertise was so appreciated, and we want to assure you that we are always working to provide the most efficient care possible. We're glad your search led you to Lexus of Pembroke Pines, and we hope your new car is bringing you many miles of joy!

April 18, 2022

Excelente servicio, Andrés nos atendió muy profesional y atento cumplieron con lo que nos ofrecieron !! More

by Payita0723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Muchas gracias por la reseña de Andrés y el Lexus of Pembroke Pines equipo!

April 18, 2022

He is so friendly and helpful. Come to hime if you guys want a good deal!!! More

by Lin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Lin! We are so glad to hear that you had a successful experience working with the Lexus of Pembroke Pines team. Safe travels, and we hope to see you back!

April 17, 2022

My experience was amazing. I'll definitely recommend Nick Goglucci. He gave us such awesome service. He took as much time as we needed to make us happy. He got the best deal fo More

by Javier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Goglucci
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Javier, thank you for the great review! We are thrilled to hear that you and your wife had such a successful purchase experience working with Nick and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

April 17, 2022

I was on the search for a GX 460 on the whim and just happened to contact Lexus of Pembroke; was promptly put in touch with Nicholas. This was my first time purchasing a Lexus, and a vehicle out of tow More

by alex1041-2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Alex! We are so glad to hear that you had such a successful purchase experience working with Nicholas and the Lexus of Pembroke Pines team. Drive safely in your new Lexus GX 460, and enjoy it! We hope to see you back again down the road!

April 17, 2022

Gus provided great customer service from being to end. I received timely updates and a great detail job; in addition to, other services. The previous detail job was not as good as the current. I see there More

by will.eaton03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Will! We are so glad to hear that you had such a successful service experience working with Gus and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

April 17, 2022

Alex is courteous and knowledgeable. He has sold me two cars and I couldn’t be happier. More

by Eleni.romero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Eleni, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Alex. Safe travels, and we hope to see you back at Lexus of Pembroke Pines!

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