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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,616 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,616 reviews

April 12, 2022

I was notified that I would be receiving a text within 1. 5 hours when my car was ready. After 2 hours I didn’t receive the text and I asked about my car and it was sitting in the lot ready to go. I was sitti More

by BETTY1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Betty, we sincerely apologize for the delayed notice about your vehicle's completion. We want the service process to be seamless and will use this feedback to ensure we're doing all we can to achieve that goal. If there is anything else we could have done to improve, please let us know. We hope your next visit is 5-star worthy. Best, Osiris Barcelo - Service Manager - (954) 443-2332

April 12, 2022

If your needs are service then it is all about your service rep. Rodney always goes above and beyond to explain everything about my vehicle; what's being done to it, why, what each service includes, et More

by ILANLEWINGER
Recommend Dealer
Yes
Employees Worked With
Rodney
Apr 12, 2022 -

Lexus of Pembroke Pines responded

Your recommendation of Rodney and the team means so much to us! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a review. We look forward to the next opportunity to assist you!

April 12, 2022

Service area needs to be more explanatory when bring your car to service and service advisor could be more friendly. More

by YVONNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Acosta
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Yvonne - Thank you for reaching out. We want our guests to be welcomed to our dealership with helpful service so I apologize that this wasn't your experience. I will pass this review to my team and ensure your next visit is five-star worthy. If there is anything further that I can do to assist you, please let me know. Osiris Barcelo - Service Manager - (954) 443-2332

April 12, 2022

Had an appointment for service at 8am. It was on time, service staff was courteous and knowledgeable. Was giving an ETA of when the car would be ready (and it was ready on time). We be doi More

by DAVIDL175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Apr 12, 2022 -

Lexus of Pembroke Pines responded

It is our mission to successfully and seamlessly complete your service needs so you can get back to enjoying your day. Thanks so much for choosing Lexus of Pembroke Pines!

April 12, 2022

Good service, high quality Bad thing they never have a loaner car available so, I was there for 3 hours just for patch my tire More

by johntriana78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Apr 18, 2022 -

Lexus of Pembroke Pines responded

John - Thank you for sharing this feedback. I apologize that we haven't been able to offer you a loaner vehicle. We want to provide accommodating service and will take steps to improve moving forward. Osiris Barcelo - Service Manager - (954) 443-2332

April 12, 2022

My experience was great starting from service to Fred my sales representative to the finance department. More

by DTRAPP2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Lexus of Pembroke Pines responded

It's fantastic to hear that every step of your purchase experience was such a success! Thank you for taking the time to commend Fred and the Lexus of Pembroke Pines team, and we wish you safe travels on the road ahead!

April 11, 2022

I didn’t have no issues with anyone I want to look professional who is pretty quick More

by SHARONPAREDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Apr 11, 2022 -

Lexus of Pembroke Pines responded

Sharon - Thank you for rating Lexus of Pembroke Pines five stars! We really appreciate your business and are grateful that you would trust us with your vehicle.

April 11, 2022

Great Service and professionalism by the tea @ Lexus of Pembroke Pines. Thank you for the experience. More

by MUNROELS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review. We are glad to see that the team was especially professional and wonderful to work with. See you again next time here at Lexus of Pembroke Pines!

April 11, 2022

Excelentes profesionales,mucha calma y paciencia para llegar al negocio deseado.Los recomiendo 100%.Los mejores!!! More

by ADISBEL86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Lexus of Pembroke Pines responded

Muchas gracias por la reseña de Lexus of Pembroke Pines!

April 10, 2022

Muy atento y el servicio muy bien realizado para que te atiendan esperamos mucho tiempo More

by yanelisllanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Apr 11, 2022 -

Lexus of Pembroke Pines responded

Servicio atento y bien realizado es lo que queremos ofrecer, Yanelis! Gracias por su comentario hermoso y por ser un cliente valorado en Lexus of Pembroke Pines. Esperamos volver a verle en el futuro!

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