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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,602 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,602 reviews

March 27, 2022

Entire staff was friendly and the entire visit was fast and I was able to get what I wanted More

by BAEZTRIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of Pembroke Pines responded

It's great we had what you were looking for! Thank you for giving Lexus of Pembroke Pines your kudos and we wish you many safe and happy miles in your new ride. Take care!

March 27, 2022

Lexus of Pembroke Pines provides exceptional service. I was able to have my car serviced in less than 2 hours without an appointment. They provide efficient and quality services. More

by rbartle9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Perdomo
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

March 27, 2022

Irv Smith is God sent! ! Him along with the great finance team especially Gemma put me in the car of my dreams. i send all my friends to Irv and he delivers love Lexus of Pe More

by yolie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such an outstanding working with Irv and Gemma. We will be sure to pass on the kind feedback to them. Congratulations on your new vehicle, and we hope to see you back again down the road!

March 27, 2022

Greeting very friendly, well customer service oriented, waited for the expected time with no issues. Thank you and keep up the great job! More

by TALEJR2902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 28, 2022 -

Lexus of Pembroke Pines responded

We are grateful to have such an enthusiastic team here and will be sure to pass along your thanks. Please let us know if there is anything else we can do for you down the road. Take care! - Lexus of Pembroke Pines

March 27, 2022

They did not let me know when the car was ready so I waited for 3 and half hours. It was not courteous. More

by AVELLOSENSEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Lexus of Pembroke Pines responded

We never intend to keep our guests waiting, so I'm very sorry for the lack of communication on our part. Delivering professional and efficient care is always a priority, and I regret that we missed the mark this time. We will make every effort to show how much we value your time moving forward. If there is anything else we can do to better future experiences, please consider giving me a call to share. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 27, 2022

Great service! Excellent customer service! Thank You. Will definitely be going again on my next service More

by VERONICA.DIAZ0384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Lexus of Pembroke Pines responded

Veronica, we're so pleased to hear we've earned your business! We're grateful that you've shared how much you appreciate our top-tier customer service, and we look forward to our next chance to take excellent care of you at Lexus of Pembroke Pines!

March 27, 2022

Our service advisor Jose did an awesome job in keeping me informed and resolving the issue. More

by arun_dh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 27, 2022 -

Lexus of Pembroke Pines responded

Jose will be honored to see that his hard work and communicative care earned us this great review! We're so happy to be your chosen service provider at Lexus of Pembroke Pines, and we look forward to our next chance to take care of your service needs for you!

March 27, 2022

My car wash the last 2 times I brought it to get serviced was mediocre at best, honestly disappointed. Other than that it was good. More

by nicole11689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Nicole, I am sorry to read this feedback. We want the most for our guests, and it is disappointing to see that we missed the mark with our car wash services. I would appreciate the chance to speak with you to see what more I could do to make things right. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 27, 2022

I had a great experience at the dealership except for the final process with the Fiance Agent (Bruno) He verbally stated that the 1st maintenance will be at 5000 miles, however when he presented the paperwor More

by LOVEMYTENNIS365
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Paul
Apr 04, 2022 -

Lexus of Pembroke Pines responded

We would never want our guests spoken to in this manner. I'm so sorry to read about your experience and apologize for the poor impression we left. This will be a training opportunity so that we can ensure future customers have a five-star experience. If there is anything further you would like to discuss, please give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 27, 2022

Julio was just spectacular, the professionalism and friendliness surpassed any expectations. He was able to provide us with the best option available for the price range we were looking for. Thank you More

by Gabriel D. Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Gabriel, thank you for taking the time to review us! We strive to deliver a seamless purchase experience and hearing that you found the right vehicle working with Julio made our day. Congratulations, and we hope to see you back at Lexus of Pembroke Pines!

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