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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,602 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,602 reviews

March 05, 2022

I have been taking my car to this dealership and have always received the best of service from my sales representative and mechanic. I won't take my car anywhere else as I have been pleased with the serv More

by CRODRIGUEZ777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amara
Mar 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. We appreciate the kind feedback and hope to see you again in the future!

March 05, 2022

Hands down Nathan made the whole process from start to finish very smooth, fast, and professional. We spoke over the phone he crunched the numbers and once I came in to close the deal there was no low bal More

by BigBallah43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lexus of Pembroke Pines responded

Feedback like yours truly makes our day! We will be sure to send your kudos along to Nathan as well as the Lexus of Pembroke Pines team for helping you not only enjoy your buying process but purchase a new vehicle that you love. Enjoy the new ride!

March 05, 2022

Sebastian and rest of service team did a great job. The waiting area was clean and good. More

by JDMURCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Mar 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review!` We are so glad to hear that Sebastian delivered such a successful service experience. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

March 05, 2022

Muy buen servicio al cliente y rapida atencion. La informacion que te proporcionan es muy adecuada y eficaz. More

by DIANCAR20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lexus of Pembroke Pines responded

Gracias por las cinco estrellas! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

March 05, 2022

Chris Ramos went over and above helping with our purchase of my IS-350!!! He had my windows tinted before our arrival. We've leased/purchased many cars, and Chris was by far, the most attentive in o More

by MARTYLOVE2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lexus of Pembroke Pines responded

We really appreciate your glowing review of Chris and the team! Thank you for choosing Lexus of Pembroke Pines and for stopping by to share your support. Enjoy the ride in your new Lexus IS 350!

March 05, 2022

Lexus of Pembroke Pines is always so professional, courteous and provides fast and hassle free services. Everyone from start to finish seems to strive to provide excellent service. I live in Miami More

by Alvenasj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My Service provider is Sebastian
Mar 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

March 04, 2022

Muy contento , me trataron muy bien con profesionalismo … es un sitio para recomendar muy buen lugar More

by SAMIRSC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

March 04, 2022

Took my car for service and had a package in my car opened and something stolen from it. More

by C.MELENDEZ89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t get a name
March 04, 2022

HORRIBLE, FROM DIANE, who answers the phone, TO JEFFREY in SERVICE, TO JOSE the MANAGER. More

by JILLM0311
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEFFREY NEGATIVE 5 STARS . JOSE MANAGEMENT HORRIBLE & DIANE THAT ANSWERS THE PHONE NEGATIVE 10
Mar 22, 2022 -

Lexus of Pembroke Pines responded

It is concerning to read this feedback about our team. I assure you that we will use this feedback to improve our practices moving forward. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 04, 2022

Not one person ever communicated with me in the whole process. I had to make every call to find out the status of my car. More

by natalieshrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one ever worked with me.
Mar 21, 2022 -

Lexus of Pembroke Pines responded

Natalie, we want to provide communicative and accommodating service and apologize we missed that mark. We will use this feedback in an effort to improve, but if you'd like to discuss this matter directly, please give me a call. I hope we get another chance to impress you down the road. Best, Osiris Barcelo - Service Manager - (954) 443-2332

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