Lexus of Pembroke Pines

The dealership was an extremely helpful experience they helped find the car we need and made it very simple helped find the car we need and made it very simple More

The advisor who handled my service twice before never returned my calls. The second advisor who was assigned had issues. He was abrasive, said he was tired from all the work, told me different prices for returned my calls. The second advisor who was assigned had issues. He was abrasive, said he was tired from all the work, told me different prices for the diagnostic check three days apart. He apologized but then his attitude and the different prices made me mistrustful of him. I spoke with the Service Manager who was courteous and tried to help. They assigned another service advisor and as pleasant as he was, he had the car for a week and never called. I had even called him three days on the Friday after I dropped off the car and he said he would call me back in a few minutes but he never did. I got a routine text the next Tuesday afternoon that the car could be picked up. The advisor attributed his reticence to family illness so I cannot fault him for that. All in all, they gave me a courtesy loaner to drive, dirty as it was inside, I didn't have to rent a car. They could at least wipe it out and have it vacuumed before loaning it to each customer. There are so many cars going in and out of that place that they don't even wash them properly. My car was returned to me needing a wash. Then after all of that there was nothing wrong with the car except that I was told that the "computer/electronic system was being confused and drained" by a power bank (for my cell phone) that I had plugged into the charger in the console. The advisor said after they unplugged it, the car was back to normal. It took a week for them to find that out! I still thank them for putting my mind at rest and finding the problem without charging me for it. More

Excelente trabajo ,,limpieza de del local ,respeto de sus empleados , buen ambiente de trabajo,tecnología avanzada sus empleados , buen ambiente de trabajo,tecnología avanzada More

Service was courteous and I didn't have to wait too long even without an appointment. even without an appointment. More

Caesar & staff were very helpful and informative. Overall a nice experience purchasing my first vehicle a nice experience purchasing my first vehicle More

Love Lexus I was there on Wednesday for my first Love Lexus I was there on Wednesday for my first maintenance. I received great customer service and the wait was shorter than what I anticipated Love Lexus I was there on Wednesday for my first maintenance. I received great customer service and the wait was shorter than what I anticipated More

One of your manager is so arrogant and can't handle an issue in a professional manners, and truly believe the car is over priced and i called customer service to help me set-up the Lexus app which caused issue in a professional manners, and truly believe the car is over priced and i called customer service to help me set-up the Lexus app which caused me buying a brand new phone and still unable to download the apps which i am very upset because i payed for everything More

Zulimar Parra resolved the receipt of my clear title and a refund of over payment charge by Lexus of PP in a very professional way and with great attitude. Sebastian Mejia has handled all our service vis a refund of over payment charge by Lexus of PP in a very professional way and with great attitude. Sebastian Mejia has handled all our service visits very professional More

Andres is a very good communicator and listener. He’s a knowledgeable salesman. My wife and I thank you for the patience and all your efforts we’re very much appreciated while during a our negotiations. knowledgeable salesman. My wife and I thank you for the patience and all your efforts we’re very much appreciated while during a our negotiations. More

Shout out to Raul very cool and professional to work with ! I was able to get my dream car and shout out to LPP for a great deal and their patience. Happy customer for sure! ! I was able to get my dream car and shout out to LPP for a great deal and their patience. Happy customer for sure! More