Lexus of Pembroke Pines

I was very disappointed with the service that I received. My car was a flat tire and in Lexus they told me that they cannot repair the tire and the same tire cost is $234.00 plus tax. I didn't accept that an My car was a flat tire and in Lexus they told me that they cannot repair the tire and the same tire cost is $234.00 plus tax. I didn't accept that and I went to a tire repair shop and the fixed for $15. I felt so bad for that service that I received. More

Excellent customer service. Salesman Julio Arango was very friendly and showed acknowledgement. And very professional as well. He dealer with the price and made feel comfortable with everything. Same w very friendly and showed acknowledgement. And very professional as well. He dealer with the price and made feel comfortable with everything. Same with Mike in the financial department. Am very happy with car. Thanks again More

Ronald is an excellent sales person. He dedicates time and effort to accomplish the client expectations Recommend and effort to accomplish the client expectations Recommend More

John Steigele provided amazing customer service as usual! He is the reason I will keep coming back 😀 He is the reason I will keep coming back 😀 More

I called the service department today and A service advisor named Jeff answered my call but He immediately put me on hold , I've waited for more than 20minutes, and he never get back to me.I called him advisor named Jeff answered my call but He immediately put me on hold , I've waited for more than 20minutes, and he never get back to me.I called him again and he put me on hold for another approx. 20 minutes again and never get back to me for the second time..This is so ridiculous experience . More

Nice even though it took too long. Personnel very professionals. John the rep. was very nice and helpful. professionals. John the rep. was very nice and helpful. More

Andres was amazing! Extremely helpful, knowledgeable, fast-paced! He made sure I got the best deal possible, and made the transaction extremely easy for me and my father. My dad raves about him, saying h fast-paced! He made sure I got the best deal possible, and made the transaction extremely easy for me and my father. My dad raves about him, saying how it was the best car purchasing experience we have ever had! More

My experience so far has only been over the phone. The receptionist was very helpful, patient and polite! The finance manager was very accommodating over the phone and went above and beyond to assist wit receptionist was very helpful, patient and polite! The finance manager was very accommodating over the phone and went above and beyond to assist with my purchase. More

Michelle has always taken her time for my questions abd deals have always enjoyed my dealing with her and the care she has taken to help,she is a true professional and goes beyond expectatations,expectatio deals have always enjoyed my dealing with her and the care she has taken to help,she is a true professional and goes beyond expectatations,expectations, has helped me out when I needed help while ill,can't say enough More

My salesman, Steve was very good. All of my issues are with the dealership itself--which is the subject of this review. After the sale, trying to cancel the maintenance agreement was an absoute nightm with the dealership itself--which is the subject of this review. After the sale, trying to cancel the maintenance agreement was an absoute nightmare. I called 15 times, and no finance manager ever answered. My sales representative spoke to the finance manager a number times, and the finance manager promised to call me, but he never did. When I took matters into my own hands, and came into your store as your Client Services Representative suggested by email (She said I could come in at any time), I kept being told to leave and come back at different times. When I did, I was made to wait and then sent away, and told to come back a different day, or at a different time. In these interactions, the managers I spoke to were rude, arrogant, condescending, and argumentative (The girl at the desk was nice though). It took three separate visits and a lot of waiting, plus expressions of my EXTREME discontent with your dealership, to get the maintenance contract cancelled. Additionally, it is my opinion that the value and extent of the Maintenance agreement was misrepresented at the time of sale-- experts have said it is not good at all. It is also my opinion that there is a likely indoor mold problem in the building where all of the salesmen congregate, the building where I met with the finance manager. High mold levels make it difficult for people to think clearly, which would be an issue if the mold levels are present during a contract negotion--an issue which would very much favor the person most familiar with the contract, i.e. the finance manager or dealer representative... Additionally, the car itself is having problems, only a couple weeks after the sale--the steering wheel vibrates at idle, and it may be out of alignment with unbalanced tires, all of which may be causing the vibration I am experiencing which led me to almost immediately want to sell the car after purchasing it. My information is that there may be an issue with the motor mounts if the steering wheel which vibrates in Drive at idle. and has reduced vibration when shifted into neutral,. Since the car is still under warranty, I will contact your service department--although in view of the treatment I received from management after the sale, and in view of all of the bad reviews about your dealership on Yelp--both for sales and service, I am very concerned about the service aspect as well... I also would have thought that, as a disabled person, after I had trouble with the car only a couple days later, and wanted to sell it back, your dealership would have been more responsive than just telling me to "go try and sell the car to Carmax." I understand that the dealership's main goal is selling cars, but it would seem they would have some pride in other aspects of customer relations as well. And if anyone tries to say that I have written these things just because I am disabled, that is not true. The treatment I received when I wanted to cancel the maintenance was awful--even if I were an Olympic Champion. I bought a Lexus expecting enhanced customer relations from the dealer, and an excellent vehicle. Neither of these seems to have occurred. More