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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,095 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,095 Reviews of Lexus of Pembroke Pines - Service Center
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April 03, 2025
Jose was great, very detailed in his explanation, knowledgeable, and he definitely did everything for me to have a great experience and resolve my issues. Thank you! knowledgeable, and he definitely did everything for me to have a great experience and resolve my issues. Thank you! More
by mariepv88
Verified CustomerEmployees Worked With
Jose Amaro
April 03, 2025
I would like to acknowledge the superb service I received from Jose Amaro - Service Manager. I purchase my TX350 in March of 2024 and I took my car for my regular oil change in March 2025. While there, I als from Jose Amaro - Service Manager. I purchase my TX350 in March of 2024 and I took my car for my regular oil change in March 2025. While there, I also asked Jose to help me with my secondary car key, which I had not yet received 1 year after purchasing my car. I had multiple conversations with my sales person in the past about my key and I always got the same response, "Its coming, you will get a letter in the mail. There is nothing I can do". Jose, took it upon himself to assist me and not only get me the key, but also make sure the recall issues on my car were taken care of. As a customer, I was getting really frustrated about the issue with the keys, and didn't want to take my car for service at Lexus of Pembroke Pines again. However, the service I received from Jose will keep me coming back. More
by ed.dasilva
Employees Worked With
Jose Amaro
April 02, 2025
I brought the car in A/C working fine, but when I left the A/C not working. I tried to talk to that advisor, first he told me to go back and he will check for me. I bust u-turn to go back, approaching th the A/C not working. I tried to talk to that advisor, first he told me to go back and he will check for me. I bust u-turn to go back, approaching the dealer, he called me back. He told me because I declined previous a/c service, he will charged $230 for a a/c check up. I was shocked and pissed, because he said no one touching anything in the a/c dashboard. How he knows that, he doesn’t work in the back. I ended up leaving the dealership unsatisfactory. More
by THOHA1977
Employees Worked With
