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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews
Call Service Center (954) 443-2020

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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May 15, 2024

Very good in and out timing, including getting a loaner. Took a little longer than expected, but service was good. More

by YELADOT18
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Francisco
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May 16, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback! We're glad to know that you had a good experience with our service at Lexus of Pembroke Pines, even if it took slightly longer than expected. Thanks for choosing us and we hope to see you again soon!

May 15, 2024

Waited for almost 3 hours just to have them tell me that my tire could not be fixed because my tire/wheel warranty package didn’t cover it ! More

by KAYANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre
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Jun 10, 2024 -

Lexus of Pembroke Pines responded

Kayanne, I'm sorry to learn about your long wait and the confusion regarding your warranty coverage. We aim for clear communication and efficient service, so it's disappointing to see we've missed the mark here. Let's discuss this further - please reach out when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 15, 2024

Great place to service your vehicle excellent communication the ambience of the place superb in everything More

by DRILOU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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May 16, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know you enjoyed your service experience at Lexus of Pembroke Pines! Your kind words about our communication and ambiance are greatly appreciated. Thanks for the review!

May 15, 2024

Went for my 10k maintenance: 1) A advisor name Sarah Breitbord helped me- but didn't explain anything - all she did was say hi and asked me to sign the papers - poor customer service 2) Fluids were n More

by PRINCE245921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Breitbord
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Jun 10, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your recent experience with us. We aim for excellent customer service and it seems we fell short during your 10k maintenance visit. I'd like the opportunity to address these issues, particularly regarding communication, fluid levels, and handling of personal items in vehicles. Please reach out so that we can discuss this further and work towards a resolution together. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 14, 2024

The service was quick, effortless, but I felt they overpriced me spent more than expected. More

by PTINA3029
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Lexus of Pembroke Pines responded

It's hard to see your recent visit fell short of our 5-star standards. We aim to keep our pricing fair and reflective of the high-quality service we provide and I'm sorry if you were left feeling disappointed with the final cost. If there are any specific questions I can answer or confusion I can clear up regarding your bill, please reach out directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 14, 2024

As always great service department very professional, courteous and genuine. Service is always excellent and quick!! Thank you!! More

by gus70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you've consistently enjoyed excellent service at our Lexus of Pembroke Pines location. Thank you for your kind words about our professional and courteous team!

May 13, 2024

I got excellent service from all. They attended to the needs of my car and acted promptly. Recommend to all More

by sselvendran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Report | Print
May 13, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you received excellent service from our team at Lexus of Pembroke Pines. Thanks for recommending us!

May 13, 2024

Lexus was very responsive and took care of all my repairs with the coverage of my insurance. Highly recommend! More

by ALAKHANI23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isa
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May 13, 2024 -

Lexus of Pembroke Pines responded

Thanks for the recommendation! We're glad to know that our team at Lexus of Pembroke Pines was able to assist with your repairs. Drive safely out there!

May 13, 2024

Takes too much repair time,not professional & customer friendly. Does not even offer courtesy services standard with competition. Dis appointed. More

by Inkisaar
Recommend Dealer
No
Employees Worked With
Rafael,collision department
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May 29, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about your disappointment with our service. We strive for professionalism throughout every interaction, as well as complete customer satisfaction, so it's discouraging that we didn't meet those expectations. Your feedback is valuable in helping us improve - if you're open to discussing this further, please reach out anytime so we can address your concerns directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 13, 2024

As usual, excellent service and attention! Andre Rust is great to work with: professional and knowledgeable. More

by bdonate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Report | Print
May 14, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had an excellent service experience with Andre at Lexus of Pembroke Pines! We appreciate your kind words about his professionalism and knowledge. Thank you for the review!

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