Lexus of Pembroke Pines - Service Center

At my first car service that car wash was not working. And the car mats were dirty at time of car pick up And the car mats were dirty at time of car pick up More

My service advisor, Rodney, was very helpful. My overall experience at the dealership was excellent. experience at the dealership was excellent. More

Excelente atención, excelente servicio, entrega a tiempo el vehículo, muy recomendado, muy buena atención al cliente el vehículo, muy recomendado, muy buena atención al cliente More

Erickson my service advisor was super nice and helpful. I had a great experience. I got there in a rush because I needed to get back to work and since the nice lady that received my car to my service advisor had a great experience. I got there in a rush because I needed to get back to work and since the nice lady that received my car to my service advisor did not take more than 15 min. They did everything possible to help me get out fast. Thank you for the excellent customer service. More

Quick, friendly and you even get your car back vacuumed and washed. You can get a loaner if you reserve it which saves you time if you need to run errands. and washed. You can get a loaner if you reserve it which saves you time if you need to run errands. More

Fast and good service. Very smooth transaction. Will do service again in the future. Thanks service again in the future. Thanks More

Great customer service, professionalism, and my experience is always consistent. Andre always gets the Job done experience is always consistent. Andre always gets the Job done More

Went in for an oil change and had a great experience. Despite being busy the service was quick . Jose amaro was very professional and answered all my questions Despite being busy the service was quick . Jose amaro was very professional and answered all my questions More

They took my car right away. The service advisor kept me informed of the status of vehicle. I got my defective battery replaced and I was on my way. informed of the status of vehicle. I got my defective battery replaced and I was on my way. More

This appointment was the second time the car was brought in. The original date was September 21st with Jose Amaro. The Lexus was due for a 15K service. I did not think it would have been such a defeating ex in. The original date was September 21st with Jose Amaro. The Lexus was due for a 15K service. I did not think it would have been such a defeating experience. After bringing it in, I was told they had no record of the warranty. Since a paper version of the warranty was not present, the hope was that true customer service would prevail by simply contacting Lexus of Kendall to have the warranty emailed. That was never suggested nor tried. It seemed like a pretty simple fix. Jose spoke in a rude and dismissive tone, acting as if he did not want to assist me. This week started similarly. Sensing this was headed in the same direction, I had to contact my son, for his assistance. He had to speak to the new advisor, Jeffrey Hernandez. After some conversation, my car was finally entered service. Jeffrey listened, a far cry from what we received from Jose. This was a customer service low. I was made to feel unworthy and less than. More