Lexus of Pembroke Pines - Service Center

Great experience! From the time I got there, until I left. Rodney, as usual, was very attentive to make sure he understood my needs/requests and, took the time to explain options. Also experienced gre left. Rodney, as usual, was very attentive to make sure he understood my needs/requests and, took the time to explain options. Also experienced great treatment from all other staff that I interacted with, from checking in the car, buying snacks, cashiers and, checking out. Everything was done as agreed. Thanks!!! More

My visit was characterized by prompt courteous service and attention from the moment my car was checked in at the driveway to my interaction with the service coordinator to my checkout with the cashier an and attention from the moment my car was checked in at the driveway to my interaction with the service coordinator to my checkout with the cashier and the car loaner desk More

I always have the best experience at Lexus of Pembroke Pines. Great service, rapid response, very cordial, professional. Pines. Great service, rapid response, very cordial, professional. More

Excellent service, will return to do business there. Royalty treatment and amenities are available for all. Royalty treatment and amenities are available for all. More

Great customer service very professional and quick service.Friendly,polite excellent service. Very good customer experience. Keep up the good work! 😊 service.Friendly,polite excellent service. Very good customer experience. Keep up the good work! 😊 More

I’ve been taking my car there since I got it. Sebastian is awesome. Happy long term customer. is awesome. Happy long term customer. More

Very happy with the service and everyone that helped me would definitely recommend to all my family and friends would definitely recommend to all my family and friends More

Received the same excellent service with our advisor, John Steigle, as we have had for many years. John Steigle, as we have had for many years. More

I arrived for a check-up on the tires and Sebastian pointed out that soon I would have to go for the regular check up and suggested to do everything on the same day. Richard Monivitis as always very p pointed out that soon I would have to go for the regular check up and suggested to do everything on the same day. Richard Monivitis as always very professional. Made sure all was going according to the service. Jose Camara also made sure he knew who was taking care of my car. As always, everyone watched my back. More

Went in for an oil change and asked the service advisor to look at hatch that was making a noise. He advised that the rear hatch assembly needed to be replaced for $1,495. I explained we bought extende to look at hatch that was making a noise. He advised that the rear hatch assembly needed to be replaced for $1,495. I explained we bought extended warranty at the time of purchase. He said there was no record of the extended warranty purchase and gave ne a Lexus customer service number to call. They also had no record of it. After several hours talking to several different people from Lexus I contacted Lexus of Pembroke Pines Service Department. They said they had the record of the purchase of our extended warranty for $2,400. I explained that to Lexus and was given a claim number and said a service advisor would be contacting me and I have yet to hear from anyone. At the end of my service I was told my car was ready. I paid the cashier and took the receipt to the pickup area and I had to wait for 45 minutes. During that time I twice asked where my car was. The woman at the pick up area was very short with me at the end. More