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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,169 Reviews
Call Service Center (954) 443-2020

8,169 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
December 06, 2024

I brought my 2009 ES350 for service and ended up trading it in for the 2025 RX350. More

by BPERRY76
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zebbie Lethridge
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Dec 06, 2024 -

Lexus of Pembroke Pines responded

Here's to five stars and a brand-new car! Congratulations on your 2025 RX 350—our team a Lexus of Pembroke Pines wishes you happy miles ahead.

December 06, 2024

Excellent Service, there was a small mix up regarding the service being covered and they worked it out. More

by AJCALDERIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Lexus of Pembroke Pines responded

We're glad to hear that our team at Lexus of Pembroke Pines was able to resolve the mix-up and provide you with excellent service. Thank you for sharing your experience!

December 06, 2024

I thought my service guy was good but no one is answering the phones for long periods of time. I am busy person and I don't have time to wait on the phone. My time like yours is valuable. I got rid of my BMW More

by chadmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 05, 2024

Service was great. Jeffrey was very courteous and efficient (as he ALWAYS IS). I always receive great treatment at Lexus. More

by CATER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey - service writer
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Dec 06, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeffrey consistently provides you with courteous and efficient service at Lexus of Pembroke Pines. Thank you for your continued trust in us!

December 04, 2024

Above and beyond customer service from Andre, in the service department. He is always professional and is an asset to Lexus. More

by DANAD750
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Dec 04, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Andre provided exceptional service at Lexus of Pembroke Pines! Our team takes pride in delivering professional experiences, and it's great to know you felt well taken care of. Thank you for the kind words!

December 04, 2024

I never had such a bad experience in trying to buy my leased vehicle. I contacted the dealership to purchase my lease and got a crazy payoff quote. When I questioned the amount I was told it was a mistak More

by FRANKTHETANK2363
Recommend Dealer
No
Employees Worked With
Donna Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

I always have a good experience with this dealership. They are professional and responsive to my concerns More

by ellenkfl77
Recommend Dealer
Yes
Employees Worked With
Jefferey Hernandez
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Dec 05, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Lexus of Pembroke Pines! We're delighted to hear that our team has consistently met your expectations. We look forward to serving you again in the future!

December 03, 2024

Excellent customer service. Have been my best dealer For many years. Thank You and continuos doing well!! More

by MCCM78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for your loyalty and kind words about Lexus of Pembroke Pines! We're delighted to hear that our customer service has consistently met your expectations. We look forward to continuing to serve you in the future!

December 03, 2024

Always great customer service and treatment from driving up and leaving vehicle until finishing and receiving car. More

by Marbetan
Recommend Dealer
Yes
Employees Worked With
Tony
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Dec 03, 2024 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback! We're delighted to hear that your experience at Lexus of Pembroke Pines was seamless from start to finish. We look forward to serving you again in the future!

December 03, 2024

Just after purchasing a Certified Preowned Lexus, I learned through Carfax that the brakes were overdue for inspection. More

by BRUCEHOLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl
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Jan 02, 2025 -

Lexus of Pembroke Pines responded

Thank you for bringing this to our attention. We strive to ensure all certified vehicles meet the highest standards, and it's concerning that we missed something as important as a brake inspection. Please reach out so we can address this issue promptly and make it right for you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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