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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,117 Reviews

8,117 Reviews of Lexus of Pembroke Pines - Service Center

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April 30, 2021

Awesome service always great friendly smiles ty Jesus . Very attentive to your needs clean invironment. Will be recommending this place to everyone I know. 5 stars More

by ANGELITO722002
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Lexus of Pembroke Pines responded

We're so happy to hear you're pleased with the service you received here at Lexus of Pembroke Pines. We sincerely appreciate your business and look forward to serving you again in the future!

April 29, 2021

I have been to this location several times and my visits are always fast and extremely professional. Staff always friendly and assertive even on the busy days. More

by KESHONDA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 29, 2021

JOSE my service rep is always great. He is patient, listens and very knowledgeable. Unfortunately there were no loaner cars he could provide me. He called the service department and they provided him More

by tbonav
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

April 29, 2021

Rod is amazing. He followed up and kept me up to date on the progress of my car. I knew exactly when my car would be ready. Thank Rod as well as thanks to the mechanics who serviced my car. More

by DEIDRA.LAWRENCE0
Recommend Dealer
Yes
Employees Worked With
Rod
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Deidra, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Rod know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 29, 2021

Fast quality service for maintenance visit. Minimum time to check in and drop off. Reasonable time to perform service abd quick efficient checkout. Better service overall than my previous competitor brand. More

by P Pines customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! It is great to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Safe travels, and we hope to see you again down the road!

April 29, 2021

I love the servicing department, Jeremey is the best! Service with a smile! This is my seventh Lexus purchased elsewhere and always bring it to Pembroke Pines for my servicing. More

by sanquiz67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy;
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are proud of our team, and it is wonderful to hear that Jeremy delivered such a seamless service experience. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 29, 2021

Sebastian, the service advisor, was very professional, informative and friendly person, keep me informed about my car repair. He is an asset to your dealer. In the future will ask for him. More

by romero0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Sebastian took such good care of you here at Lexus of Pembroke Pines, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

April 29, 2021

Many different problems with both the service mgr and the service performed snd the time it took snd it tdquired me to have to return to dealership a second time because of the terrible service More

by aef526@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name look it up
May 20, 2021 -

Lexus of Pembroke Pines responded

We expect the best for our guests and it is disappointing to hear that we missed the mark this time. I apologize for any inconvenience, and I hope that we can rectify these issues and make you a happy customer. If there is anything I can do to assist you, please feel free to give me a call to discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 29, 2021

Everything was great. From the call to the roadside assistance. However, communication was very poor from the Service department and our Service Advisor. Driving 4hrs to get to our Dealership hoping More

by WILLIAMSLOPEZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
Apr 29, 2021 -

Lexus of Pembroke Pines responded

William - while I am glad to see that our team took care of you, I sincerely apologize if our communication fell short. I'd like to step in here to assist you as it is our goal to meet the needs of customers. Please reach out at your convenience. Thanks, Osiris Barcelo - Service Manager - (954) 443-2332

April 28, 2021

The facility is fantastic and the employees take the time to make you welcome. It was amazing how quickly I was recognized and treated so well. More

by KAYNUPI71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Lexus of Pembroke Pines responded

What a great review! We truly appreciate this kind feedback about our service and facilities. Thank you for visiting us at Lexus of Pembroke Pines for your auto service needs!

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