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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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March 28, 2021

Excellent service departmentMy service advisor , Mr. Excellent service department My service advisor , Mr. Jose Amaro demonstrate very good knowledge of Lexus cars and is very helpful with the maintenan More

by RAMIROCORO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines. We're thrilled to hear that Jose was such a pleasure to work with during your visit to our service department!

March 28, 2021

The location is beautiful and clean. All the staff I interacted with were pleasant, knowledgeable and service-minded. It was a pleasure and I’m so glad I bought my car here. More

by MARKSEWELL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. It is great to hear that our Lexus of Pembroke Pines team made the right impression and provided you with 5-star service. Hope to see you next time!

March 27, 2021

Excellent service from Zoe Greene from the collision center. From the moment I called the dealership, everything was a breeze. They took care of the delivery of the vehicle, gave me an assessment of the More

by RAYMONDKWOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe Greene
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Raymond, thank you for taking the time to leave us a review! We are so glad we were able to assist you here at Lexus of Pembroke Pines, and we will certainly let Zoe know that you appreciate the help. If you ever need anything else, don't hesitate to come back and see us again!

March 27, 2021

Great service by Melissa Ho as usual. She made all of our service appointments easy and displayed outstanding customer service. Over all experience at Lexus of Pembroke Pines was great overall. More

by Jumpstartmichael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Melissa know that you appreciate her help. We look forward to your next visit!

March 27, 2021

Booked a 10 a.m. service appointment for Friday, March 25, 2021 for 2020 NX for service/oil change. Car was not put through the wash/car wash even after requesting same at initial consultation/service co More

by KAMULABILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Mar 29, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for the miscommunication regarding the car wash here. I would be more than willing to speak with you directly about what happened and ensure we make this right for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 27, 2021

Service was great as always. The issue was resolved with my car. Also had an issue with a loaner and it was very easy to swap it out.. More

by HAUGHTONC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Mar 29, 2021 -

Lexus of Pembroke Pines responded

It's great to hear that our team could resolve your concerns. Thank you for choosing Lexus of Pembroke Pines for your auto service needs! We look forward to our continued relationship.

March 27, 2021

I love Lexus of Pembroke Pines I have been leasing my cars from you for many years and I never had a problem everyone is professional and friendly and the cars drive and look great. More

by alex.rameshwar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Alex, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we couldn't be more grateful for your returning business. We look forward to your next visit!

March 27, 2021

Great service. Lexus of Pembroke Pines is very good, My car always has the service there. Jeremy Rivera always give you s very good service. More

by lizette.pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Lizette, thank you for the review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We look forward to your next visit!

March 27, 2021

Lexus Of Pembroke Pines, is a friendly, warm feeling dealership. Always making each visit one to remember, rest assured I have chosen the best place. More

by JAZI_GRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Pembroke Pines responded

This review makes us smile! Thank you for you confidence in our team here at Lexus of Pembroke Pines. We look forward to welcoming you back next time!

March 27, 2021

Management was able to match the price that JM Lexus had quoted me for the same service so I did not have to drive to Boca. More

by Yvdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Mar 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time to share this feedback! We appreciate you trusting Lexus of Pembroke Pines with your vehicle and we hope for the chance to assist you again in the future.

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