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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,090 Reviews

8,090 Reviews of Lexus of Pembroke Pines - Service Center

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March 15, 2021

Always a pleasure coming to Lexus in Pembroke Pines, thanks for always being Awesome and making your guest happy, keep up the great work and hospitality. More

by JRLIVE19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

March 15, 2021

Worst dealership service department. My so called service tech had no customer service skills at all. My second time since I bought my suv. If there was another Lexus dealership close to where I live I could More

by edgruber
Recommend Dealer
No
Employees Worked With
Juan
Mar 30, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the exceptional service we pride ourselves on here. I would be more than willing to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 15, 2021

Always a great experience from beginning to end! I will recommend anyone to this specific dealership!! Courtesy and friendly. Lexus of Pembroke Pines the best!!! More

by Bossladytlh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Your business and recommendation of our team mean the world to us! Thank you for choosing Lexus of Pembroke Pines and sharing your stellar feedback. We look forward to seeing you next time!

March 14, 2021

Great and Quick Service! Came in for maintenance and ended up meeting very kind and friendly workers. Very professional and attentive to my needs. Very knowledgeable and was willing to explain everythin More

by ELEVOTT06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We are so glad to hear that our team could assist with your auto service needs and we appreciate you supporting us with a great review.

March 14, 2021

Went in for a new battery and was advise that brakes needed replacement. I was kind of expecting at some point but had forgotten upon the visit. I am glad it was brought to my attention as I will be tra More

by lui.damiani1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We are happy to hear that our team could address all of your concerns and take care of your brake replacement during your visit. Have a great weekend!

March 14, 2021

Lexus of Pembroke Pines' employees do not understand the meaning of customer service. My wife and I bought two vehicles from Lexus of Pembroke Pines and we won't be buying another one from there. More

by PROFESSORMEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
Mar 29, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I would certainly like to get some more details about what happened during your visit. I'm going to look to see if I can find your contact information, but please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

March 14, 2021

Reception, Cashier, contact and delivery.was all great. Car was not cleaned/washed inside, other than that great service. Thanks NA NA NA NA NA More

by udish12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We apologize that we overlooked your car wash and appreciate you sharing this. Enjoy your weekend! - Lexus of Pembroke Pines team

March 13, 2021

Great service, excellent Technitian, i do miss your nail Technitian, the sweets to munch on and the politeness of your cafe employees. Bring them back! More

by MARITZAJORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Mar 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We also miss our extra amenities, and we look forward to providing these services again as soon as it is safe to do so!

March 13, 2021

I am customer For 8 years, is the favorite car dealer of my family for excellent service with trusted people’s and always on time, Treatment VIP More

by Nestor Moratinos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Nestor - thank you for your loyalty to Lexus of Pembroke Pines! We look forward to taking care of you next time!

March 13, 2021

Excelente service, attentive to detail. The service advisor Jose was informative throughout the service/repair period with timely updates. Would highly recommend to anyone very tedious with their vehic More

by Chris_Rosales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro (Service Advisor)
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your service needs! We are happy to hear that Jose and the team could deliver such an efficient, communicative experience. We look forward to welcoming you back next time, Chris!

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