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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,248 Reviews

8,248 Reviews of Lexus of Pembroke Pines - Service Center

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March 15, 2021

Always a pleasure coming to Lexus in Pembroke Pines, thanks for always being Awesome and making your guest happy, keep up the great work and hospitality. More

by JRLIVE19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

March 14, 2021

Lexus of Pembroke Pines' employees do not understand the meaning of customer service. My wife and I bought two vehicles from Lexus of Pembroke Pines and we won't be buying another one from there. More

by PROFESSORMEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
Mar 29, 2021 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and I would certainly like to get some more details about what happened during your visit. I'm going to look to see if I can find your contact information, but please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

March 14, 2021

Went in for a new battery and was advise that brakes needed replacement. I was kind of expecting at some point but had forgotten upon the visit. I am glad it was brought to my attention as I will be tra More

by lui.damiani1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We are happy to hear that our team could address all of your concerns and take care of your brake replacement during your visit. Have a great weekend!

March 14, 2021

Great and Quick Service! Came in for maintenance and ended up meeting very kind and friendly workers. Very professional and attentive to my needs. Very knowledgeable and was willing to explain everythin More

by ELEVOTT06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We are so glad to hear that our team could assist with your auto service needs and we appreciate you supporting us with a great review.

March 14, 2021

Reception, Cashier, contact and delivery.was all great. Car was not cleaned/washed inside, other than that great service. Thanks NA NA NA NA NA More

by udish12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We apologize that we overlooked your car wash and appreciate you sharing this. Enjoy your weekend! - Lexus of Pembroke Pines team

March 13, 2021

I always have a great experience ,I got an oil change a tire rotation and I never had the time to make an appointment , but the day of my service i did a walk-in and they didn’t take long with my services More

by natacha eustache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you with your oil change and tire rotation here at Lexus of Pembroke Pines, and we look forward to your next visit!

March 13, 2021

Kindness and service all-in-one place 😃 Lexus of Pembroke Pines - how-do-you-do it🥰 Thank you Jeremy for all that you do!! Irv More

by Irv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Hi Irv - This feedback makes us smile! Thank you for supporting Lexus of Pembroke Pines and sharing your kind comments about our team. See you next time!

March 13, 2021

I have always enjoyed excellent service whenever I visit Lexus of Pembroke Pines. Everyone involved from driving into the service lanes to getting my car back has been professional More

by THE2NDSPRING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We look forward to your next visit!

March 13, 2021

Excelente service, attentive to detail. The service advisor Jose was informative throughout the service/repair period with timely updates. Would highly recommend to anyone very tedious with their vehic More

by Chris_Rosales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro (Service Advisor)
Mar 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your service needs! We are happy to hear that Jose and the team could deliver such an efficient, communicative experience. We look forward to welcoming you back next time, Chris!

March 13, 2021

Great service, excellent Technitian, i do miss your nail Technitian, the sweets to munch on and the politeness of your cafe employees. Bring them back! More

by MARITZAJORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Mar 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We also miss our extra amenities, and we look forward to providing these services again as soon as it is safe to do so!

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