Lexus of Pembroke Pines - Service Center

Excellent service ,they told me all the issues that were wrong with my vehicle and respectful service agents, I felt safe leaving my vehicle with you wrong with my vehicle and respectful service agents, I felt safe leaving my vehicle with you More

Jeremy was very helpful and thorough, friendly and was willing to answer any additional questions. I’d definitely ask for him next time should I ever need something serviced for my car again. willing to answer any additional questions. I’d definitely ask for him next time should I ever need something serviced for my car again. More

First of all, I would like to state that this is not the first time I have had a bad experience,but this is about this experience. My wife and I turned in my new car for a basic maintenance on Saturday, fe first time I have had a bad experience,but this is about this experience. My wife and I turned in my new car for a basic maintenance on Saturday, feb.13 knowing it would not be completed that day. We were asked for a rental car but declined because we did not need another vehicle on Sunday, February 14. We were told it would be completed at the latest 12pm the next day after. I was told and messaged on a text that I would be told of it's completion. I never received any communication. We called at 4:11pm and was told the shop was closed and nothing could be done. Really? After speaking to a manager, nothing was done, just a sorry. With that being said, now I needed my car for Monday to go to work but you don't open until 730am and I needed to be in work by 6am, in Boca! My girl called the manager, he apologized and stated the system is flawed abd to get a loaner next time. (I feel we were being respectful and assistive in your business not to get one) So an Uber each way, not cheap AND still could not get my car because I get off at 6pm and you guys are closed. I now had to work a half of a day Tuesday to get there in time to get my car. To make things worse, pick up the car and I have pen marks on my upholstery. I did not want to go back or call because I just had enough. In conclusion, I feel that when you get a luxury vehicle, especially Lexus, you should have the highest care, especially when you spend almost 50k on a vehicle. I have gotten much better service from Toyota, nissan, and kia..... Yes! Kia. I will not be coming back and would rather go to Lexus of west palm. I do not know who is at fault, so I fo not mention names. The person that took my car was great and the person who wrote me up was nice. I'm not a person that writes these, but because of my car being expensive (dream car) and because of the lack of empathy and how it impacted me the past few days, I felt compelled to let you guys know so nobody else would get this treatment. Maybe this will aid in your growth and teaching. If I came across the wrong way, I apologise. Thank you for reading Ramsey Behnam More

My experience was good. My vehicle had an oil change. It was quick and friendly service . I would return. Thank you for your great service was quick and friendly service . I would return. Thank you for your great service More

Great service always !!Miss the driver for loaners Great service always !! Miss the driver for loaners though Wish they will bring them back soon Nothing beats lexus customer service The best out Great service always !! Miss the driver for loaners though Wish they will bring them back soon Nothing beats lexus customer service The best out there More

As soon as you drive up for service you are kindly treated. The service advisor was excellent, quick and to the point. Great staff and service! treated. The service advisor was excellent, quick and to the point. Great staff and service! More

Lexus of Pembroke Pines had amazing service, not only did they get me through quickly but they lent me a loaner car and they finished with my car under the time they promised. they get me through quickly but they lent me a loaner car and they finished with my car under the time they promised. More

Service is fantastic! From start to finish the process was extremely smooth and Covid friendly. I would suggest finding a way to streamline the vehicle pick up process, as the wait exceeds 15 minutes at t was extremely smooth and Covid friendly. I would suggest finding a way to streamline the vehicle pick up process, as the wait exceeds 15 minutes at time. More

I’ve been a loyal customer of Lexus Pembroke Pines for over 5 years and I am happy with the quality of the brand and its employees at this particular dealership. over 5 years and I am happy with the quality of the brand and its employees at this particular dealership. More

Juan Correa was prompt and courteous. Juan took out the time to thoroughly explain the details of the service appointment and provided the estimated cost of the service. Juan also explained the recommended time to thoroughly explain the details of the service appointment and provided the estimated cost of the service. Juan also explained the recommended service for the vehicle. More