Lexus of Pembroke Pines - Service Center

The service is spectacular. I went in for one issue, they found a second minor issue and fixed it up for me along with the first as a courtesy. I’ll always drive a Lexus going forward! found a second minor issue and fixed it up for me along with the first as a courtesy. I’ll always drive a Lexus going forward! More

My car came back to me looking brand new in the areas that eye fixed. I like the fact that my service guy (sorry I forget his name) was attentive to my concerns when I picked up the car. The young lady a that eye fixed. I like the fact that my service guy (sorry I forget his name) was attentive to my concerns when I picked up the car. The young lady at the front desk was fantastic too. Lexus level service all the way More

Excellent Services Juan carlos the best service advisor fast, easy and the best quality Excellent the best word to describe the service that I received fast, easy and the best quality Excellent the best word to describe the service that I received More

I was completely satisfied with my service experience. Isidro Garcia was polite, professional and helpful. The pick-up service provided by this dealership saved me a lot of time and stress. Isidro Garcia was polite, professional and helpful. The pick-up service provided by this dealership saved me a lot of time and stress. More

It is always a pleasure to take my car in for service. My service rep Jose A. is always attentive and answers every question professionally. Highly recommend. A+++++ service rep Jose A. is always attentive and answers every question professionally. Highly recommend. A+++++ More

My biggest concern about this dealership is the lack of communication. The final bill had a note that I turned down the notification that I needed windshield wipers, when, in reality, I was never told I ne communication. The final bill had a note that I turned down the notification that I needed windshield wipers, when, in reality, I was never told I needed them. Also, my service advisor never return my calls and, also, some of the settings have been changed and had not been re-Said to my specifications, so I had to make a trip back to get it set properly More

John is the BestThe Best best best best best best best John is the Best The Best best best best best best best A word minimum is ridiculous and may make me lower my rating if not changed John is the Best The Best best best best best best best A word minimum is ridiculous and may make me lower my rating if not changed More

My appointment was 11:30. I was informed it would take 1 hour 45 mins to 2 hours. At 2 1/2 mark I looked for Jose and was unable to find him. No update given. I went to the cashier who informed me Jose w hour 45 mins to 2 hours. At 2 1/2 mark I looked for Jose and was unable to find him. No update given. I went to the cashier who informed me Jose was in his office, I informed her he was not. Manager was called who did not follow up. I finally found Jose at 2:05 and he had the paperwork in his hand Proceeded to waiting area. Car arrived with driver on his cell phone as he was driving my car. This was absolutely unacceptable to me. More

The check in process needs to be addressed, the wait is too long. Also if vehicle is not ready at promised time call the customer too long. Also if vehicle is not ready at promised time call the customer More

It’s the only Lexus dealership I will visit. I live closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and makes it worth my while to make the longer trip to have my car serviced. More