Lexus of Pembroke Pines - Service Center

Dead battery; no service cuz 2013 Lexus is too old. Charged battery at home, brought to dealer cuz battery under 2 yr warranty. No service cuz battery was now charged. I always trusted Lexus to take c Charged battery at home, brought to dealer cuz battery under 2 yr warranty. No service cuz battery was now charged. I always trusted Lexus to take care of my vehicle no matter the age, and had planned on replacing with a new vehicle this year or next. I never experienced such poor service in the 8 years I have owned my vehicle and was furious that I pay extra to bring my car to Lexus for terrible service. I’m not sure I will purchase a new Lexus in the future. More

A pleasure to work with! They did a wonderful job in helping me with all aspects of the collision and keeping me updated throughout the process! helping me with all aspects of the collision and keeping me updated throughout the process! More

It's always a pleasure visiting Lexus of Pembroke Pines. Staff and service is excellent. I would recommend this dealership to my friends and family. Staff and service is excellent. I would recommend this dealership to my friends and family. More

Good overall sometimes I have to wait for a long period of time got someone to answer the service department. Other than that service is great. of time got someone to answer the service department. Other than that service is great. More

Personnel was friendly and profesional, specially Carlos, in service department who took care of my needs. Waiting time was around one hour and I received my vehicle clean! in service department who took care of my needs. Waiting time was around one hour and I received my vehicle clean! More

Service consultant not customer friendly. I waited 2.5 hours for him to tell me I needed rear brakes and new hoses. I could write a book hours for him to tell me I needed rear brakes and new hoses. I could write a book More

I didn't know where to send my vehicle after the accident, but I am overjoyed with the work that was completed. You get my vote. accident, but I am overjoyed with the work that was completed. You get my vote. More

Nick offered excellent service and made sure to always be in contact regarding the status of the my car. I will bring my car again. in contact regarding the status of the my car. I will bring my car again. More

Always great service. I so need a loaner to be able to to work on time and Jeremy always accommodates me at Lexus of Pembroke Pines. work on time and Jeremy always accommodates me at Lexus of Pembroke Pines. More

I received outstanding customer service from Ms. Osiris Barcelo and Mr. Carlos Perez. Both went out their way to make my a bad situation right. Both should be commended for their efforts. Barcelo and Mr. Carlos Perez. Both went out their way to make my a bad situation right. Both should be commended for their efforts. More