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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,309 Reviews

8,309 Reviews of Lexus of Pembroke Pines - Service Center

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January 14, 2021

Best dealer ever. Service is great and prices are competitive. Very satisfied. I have now purchased 4 cars there and will continue to shop there. More

by DEENAEARLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you in the Lexus of Pembroke Pines family! Your confidence in our team absolutely makes our day. Thank you for trusting us with all your automotive needs - we look forward to seeing you next time!

January 14, 2021

I think they are very professional and accommodating in honoring the car owners’ requests with service. Sebastian was wonderful and gave me updates on my car when I needed them. More

by EBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Sebastian. Safe travels, and we hope to see you back at Lexus of Pembroke Pines!

January 14, 2021

First time there the car came back very clean the work was done the loaner vehicle was there no problem there was a problem that there were dents on my hood but that was taken care of perfectly highly rec More

by RLK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Jan 14, 2021 -

Lexus of Pembroke Pines responded

We are delighted to hear from you! It was a pleasure doing business with you and repairing your car. Thank you for the great review of Lexus of Pembroke Pines!

January 14, 2021

Excellent customer service. More than happy with my service. My service advisor is excellent. 💯 % satisfied. Five stars ⭐️ ☀️☀️☀️☀️. Highly recommended Lexus of Pembroke Pines. My favorite Dealer. More

by ZAIDEFERNANDEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Fuller
Jan 15, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback and we appreciate you taking the time to share! It is a privilege to have earned your continued support of Lexus of Pembroke Pines and we look forward to working with you next time!

January 14, 2021

My sale person Zee was excellent actually I have been 3 times doing my service on that showroom and Zee was the only person that pass by and took the time to said hello that it was because I bought the car More

by OLGA.LOPEZ002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Lexus of Pembroke Pines responded

Hi Olga - While I am happy to hear that Zee took such great care of you, I am sorry that the rest of our team did not deliver the high level of attention and service we aspire to. Customer experience is our top priority, so I will share your feedback with the team and work to improve for the future. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

January 14, 2021

Convenient location. Excellent advisor finally after 10 different advisors over the years.. Car was given back to me dirty which for the price they charge for service It shouldn’t. More

by lrbrick22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

I appreciate your positive feedback, but am concerned to hear that your car was not cleaned before being returned to you. I apologize for the inconvenience, as that is not the thorough, top-notch service we expect for our customers. We are grateful for your business and hope to have the opportunity to deliver a five-star experience next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 14, 2021

Excellent service. Car serviced amd returned washed and neat. Service representative was super friendly and explained all my options. Would recommend this dealer fir it’s service More

by monesluis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

January 14, 2021

Jeremy Rivera was quick and friendly as my service manager. Service appointments are easy to make and plenty of seating, TVs, snack options, etc if you have to wait. No hassles and quick. When buying More

by HAWAIINSOFIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the kind review! We are very proud to have Jeremy on our team and happy to hear that you are so confident in him to get the job done. We appreciate your business over the years and are looking forward to seeing you back at Lexus of Pembroke Pines!

January 14, 2021

You asked so here you go: about the time I thought my car should be ready I called the dealership and asked if my car was ready. They told me my service advisor was out to lunch and told me he would be back More

by adamfarber
Customer Service
Recommend Dealer
No
Employees Worked With
Andre
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Adam - We strive for accommodating and seamless service here, and I apologize for any inconvenience. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 14, 2021

Very nice environment, very helpful people working there. I got helped right away and was told how long it would take. I enjoyed my time at the dealership More

by slomowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jan 14, 2021 -

Lexus of Pembroke Pines responded

We’re lucky to have you as a customer! Thank you for supporting Lexus of Pembroke Pines!

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