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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,111 Reviews

8,111 Reviews of Lexus of Pembroke Pines - Service Center

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December 14, 2020

The service was excellent and very thorough. Andre was very attentive throughout this process and communicated with me thoroughly. I will definitely recommend to family and friends. More

by ddelvalle1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting a wonderful review about our service department! We are happy to hear that Andre took great care of you. Enjoy your week! - Lexus of Pembroke Pines team

December 14, 2020

Awesome service. Was quick and very effective. I went to take my car for service and they allow to do without appointment considering covid situation. Thank you More

by ROBERTPFZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Robert - We really appreciate you taking time to post about your recent service visit. Thank you for visiting us at Lexus of Pembroke Pines and trusting us with your vehicle! It's our pleasure to assist you.

December 14, 2020

I’ve had my vehicle serviced here for 3 years and I’ve had no complaints other than receiving service coupons shortly after my service date. Isidro has been a decent advisor. More

by ASPHALT106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Dec 14, 2020 -

Lexus of Pembroke Pines responded

We really appreciate you trusting us with your vehicle over the years and are grateful for this feedback. Thank you so much for being a great Lexus of Pembroke Pines customer!

December 14, 2020

I started with 1 sales person and when I got there transferred to another sales person. This did not set well with me. New sales agent was great but some issues about warranty that was discussed are s More

by PMCCLUSTER
Recommend Dealer
No
Employees Worked With
Rafael Genao
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Budhai
Dec 30, 2020 -

Lexus of Pembroke Pines responded

I am sorry to hear that you have been having trouble getting in contact with our team. Our customers are our top priority, and it is never our intention to inconvenience them. I apologize for any confusion with regard to your warranty, and I would appreciate another chance to speak with you to see if I can straighten things out. I will not be able to gather your contact information from this review, so please do not hesitate to give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 14, 2020

great service, great deal and wonderful sales team to help threw the entire process. Came out with a smile and pleasantly surprised on the incredible deal More

by SHANNONCRUZ.SDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Lexus of Pembroke Pines responded

We love reading such a positive review, thank you! It is wonderful to hear that our team helped you find your perfect fit at a great price. Congratulations on your new car! - Lexus of Pembroke Pines Team

December 13, 2020

Service was excellent, it meets our expectation. Andre, our advisor , keeps us updated on the progress of the job. The job was finished on time. Andre deserves much credit for this. It is worth recommendin More

by Oniok06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines! We are delighted to hear that Andre's service stood out to you and that you were back on the road in a timely manner. Have a wonderful week!

December 13, 2020

My experience was very positive for the most part everyone was friendly and helpful. It did take a little longer about 6 hours. But other than it was ok. More

by darosm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Marsala, REINALDO ENRIQUE RIVERA RAMOS
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for your patience and feedback. We appreciate you trusting us with your vehicle and are glad that our team could assist you! Hope to see you next time at Lexus of Pembroke Pines.

December 13, 2020

Efficient service. Jose my advisor is professional courteous and lots of experience. No gimmicks. Need to clarify where to return loaner car. Cars a clean More

by YPKATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Dec 14, 2020 -

Lexus of Pembroke Pines responded

We appreciate this feedback and will keep it in mind moving forward. Thank you so much for the kind words about Jose! We look forward to assisting you next time at Lexus of Pembroke Pines.

December 13, 2020

Excellent service this time around. Service tech kept me informed regarding the needs of my car and it was ready in a very short time. I was also offered a loaner immediately but I don’t need it. More

by MAXINEDALEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We strive to provide great service as customer satisfaction is our goal. I am glad to hear that our team took care of you and we look forward to seeing you the next time you bring your vehicle in!

December 13, 2020

The advisor assigned was on lunch for my visit, but I was helped by another gentleman and he was really friendly and helpful. Great guy! More

by sommer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Dec 14, 2020 -

Lexus of Pembroke Pines responded

We really appreciate you taking the time to leave Lexus of Pembroke Pines this awesome review, thank you!

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