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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,206 Reviews of Lexus of Pembroke Pines - Service Center
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November 12, 2024
Muchas gracias al Sr. Jose Amaro por ayudarme en varias oportunidades en 5 anos que tengo mi Lexus. Gracias por las recomendacion para que mi vehiculo este en las mejores Jose Amaro por ayudarme en varias oportunidades en 5 anos que tengo mi Lexus. Gracias por las recomendacion para que mi vehiculo este en las mejores condiciones. Es muy profesional! More
by LILIANAFENG
Verified CustomerEmployees Worked With
Jose Amaro
November 12, 2024
Great service! I was happy with my experience. Thank you Lexus. I appreciate it. Great I was happy with my experience. Thank you Lexus. I appreciate it. Great More
by WPIERR16
Employees Worked With
November 11, 2024
A regular service took 3 days to complete when it was supposed to take 3 1/2 hours. I had to call to check on car daily versus someone calling me to provide an update supposed to take 3 1/2 hours. I had to call to check on car daily versus someone calling me to provide an update More
by RPJOSEPH1
Employees Worked With
Service Advisor
November 11, 2024
Hi, My visit was on the 1st of November for warranty service for the windshield seal. After waiting for two hours I was told that I will be called so I can bring the car back since they will need to bri service for the windshield seal. After waiting for two hours I was told that I will be called so I can bring the car back since they will need to bring in a specialist and the repair should take more than a day. It has been 10 days with ZERO communications, I got a sales call last week but when I asked for a status on my repair request I was told will get me an update... no one called me back. I called today 11/11/2024 to be put on hold for more than 15 minutes between the main reception and the service desk then maybe an advisor... At the end of the long wait the call went to a voicemail and I left a VM and I have yet to hear form anyone. I did not mind the wait for 10 days but I would have appreciate the communication and status on when will the repair take place. I would appreciate if this can be looked at so I can get the car fixed and move on. More
by Ziad1969
Employees Worked With
November 11, 2024
I have had Jose Amaro as my service advisor since my first Lexus purchased at Lexus of Pines. I am now in Lexus #5 and will always continue to only have Jose manage the service on my vehicles due to th first Lexus purchased at Lexus of Pines. I am now in Lexus #5 and will always continue to only have Jose manage the service on my vehicles due to the built up trust and professionalism he exudes. More
by CHRISTOPHERKRAUSE
Employees Worked With
Jose Amaro
November 11, 2024
Dropping and picking up the car went smoothly. The staff of the service department, the cashiers and service rep are very nice. The waiting area at the Cafe is clean and comfortable. The staff of the service department, the cashiers and service rep are very nice. The waiting area at the Cafe is clean and comfortable. More
by DARELI59
Employees Worked With
André Rust
November 10, 2024
I received Very courteous, knowledgeable, and friendly experience. I received a detailed explanation of the service experience. I received a detailed explanation of the service More
by CHERYLTHAMES11
Employees Worked With
November 10, 2024
Dry prompt, good service, excellent communication and attention to details. Good work , service. Pleasant atmosphere attention to details. Good work , service. Pleasant atmosphere More
by zfishberg
Employees Worked With
