Lexus of Pembroke Pines - Service Center

Efficient service. Jose my advisor is professional courteous and lots of experience. No gimmicks. Need to clarify where to return loaner car. Cars a clean courteous and lots of experience. No gimmicks. Need to clarify where to return loaner car. Cars a clean More

My Service Advisor Juan is the best! He gave me hope again that I should stay with Lexus of Pembroke Pines. Give him a raise. again that I should stay with Lexus of Pembroke Pines. Give him a raise. More

Our first visit there for service was amazing and what we expected based on Lexus' reputation. This past visit was a mess. No communication and it took way too long. At the end of the day the work got done, expected based on Lexus' reputation. This past visit was a mess. No communication and it took way too long. At the end of the day the work got done, but trying to get calls answered/returned seemed a near impossible task. More

I nominate Carlos Perez as the employee of the year. His attention to detail and commitment to delivering quality of service is exemplary. He has been my advisor for years. attention to detail and commitment to delivering quality of service is exemplary. He has been my advisor for years. More

The advisor assigned was on lunch for my visit, but I was helped by another gentleman and he was really friendly and helpful. Great guy! helped by another gentleman and he was really friendly and helpful. Great guy! More

Service was excellent, it meets our expectation. Andre, our advisor , keeps us updated on the progress of the job. The job was finished on time. Andre deserves much credit for this. It is worth recommendin our advisor , keeps us updated on the progress of the job. The job was finished on time. Andre deserves much credit for this. It is worth recommending to friends.Thanks More

My experience was very positive for the most part everyone was friendly and helpful. It did take a little longer about 6 hours. But other than it was ok. everyone was friendly and helpful. It did take a little longer about 6 hours. But other than it was ok. More

We have a very good serviceman but our sunroof was defective at purchase and now they do not want to stand behind it. Beyond warranty defective at purchase and now they do not want to stand behind it. Beyond warranty More

Just because of Juan, I didn't complain much as he worked with me and management and get it settled. but the issue could be a bigger one if I dig deeper. I towed the car as it stopped while driving and didn' with me and management and get it settled. but the issue could be a bigger one if I dig deeper. I towed the car as it stopped while driving and didn't start again. Service team kept the car for 3-4 days and mentioned that there is nothing wrong with it but battery just needs to be charged. While the car was at the service, I told them to change the weather strips for the windows and they did by keeping the car for another week and half as the parts needs to be shipped. Then I got a call saying that the car has an issue, the side mirror was broke and alternator needs to be changed as the car was not starting ( as the car had brand new battery) and check engine light was on. when the car was at the dealer for more than 15 days, I don't know if there was any mishandling done at the service center or if the car was not checked properly during the initial diagnosis but I ended up paying for the alternator and they took care of the broker mirror assuming it was broken at the service place. So I am not sure about the complete story but Juan was talking to his manager and getting credits where applicable but I think the service team should have done better job during the initial diagnosis. Anyway, I have been doing the service at this place for many years and I think overall its a better place to get service as I don't get unnecessary charges for every visit which is why I kind of ignore these one time issues. More

Everything was great, always polite employees. We enjoy the experience in the service department, Carlos helped me with the service and he was very good. the experience in the service department, Carlos helped me with the service and he was very good. More