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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,207 Reviews

8,207 Reviews of Lexus of Pembroke Pines - Service Center

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November 04, 2020

Service department is professional, polite and understan9jding. I feel at ease with no pressure everytime I'm there. Excellent service and attitude. It makes the Lexus experience awesome More

by ANDO_SOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Pembroke Pines responded

What great feedback! It makes us happy to know that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you so much for your repeat business and continued support!

November 04, 2020

Sebastian is awesome! I am glad he is my advisor. He is very knowledgeable and gets things done for my vehicle. I’ve been a customer here for over 10 years, and by far, he is the best! I wish to see him gr More

by FELICIA4MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines. The satisfaction of guests is our priority and we're thrilled to hear that Sebastian continues to impress you. We look forward to working with you during your next visit!

November 04, 2020

Melissa and her team are great. Being a first time Lexus owner I have been very impressed with how services are scheduled and performed. All services were performed and I was on my way in under an hour. More

by GZILLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cortes
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We're thrilled to hear that Melissa made the right first impression. Our team looks forward to taking care of you, and your vehicle next time!

November 04, 2020

I found the representative Melissa to be helpful, patient, and very accommodating. I had an issue upon arrival and I was very pleased with her assistance in resolving it. More

by reigallsfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 05, 2020 -

Lexus of Pembroke Pines responded

"Helpful, patient, and very accommodating" are all words we love to see. Thank you for your kind review about Melissa! We are delighted that she could assist you.

November 04, 2020

I had the pleasure of working with John Steigele again as my service advisor, he is a real pro, knows what he is doing and how to treat his customers. He is the best! More

by RANDYMACIAS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 05, 2020 -

Lexus of Pembroke Pines responded

Randy - Thank you for sharing such fantastic feedback about John! We agree that he's the best and are so glad to hear that he takes excellent care of you and your vehicle. Enjoy your day! - Lexus of Pembroke Pines team

November 04, 2020

The service is excellent through Rod , my consultant... I got the best loaner car for 3 days and my car feels like new. Thank you. More

by Orly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you, Orly, for posting about your wonderful experience with Rod at Lexus of Pembroke Pines! We're glad to hear that you are back on the road in your vehicle!

November 04, 2020

Services are always granted with politeness and a genuine respect for the customer. After years of dealing with Lexus of Pembroke Pines, this never changes. More

by CERESTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team! We are proud to have earned your support and hope to work with you again down the road. Safe travels!

November 03, 2020

The service was as expected. Quick and easy. Everything was addressed and completed. Need more complimentary snacks. I just added that to get to 25 words. More

by Felly M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you very much, Felly! We are glad to know that your recent visit with us was so simple and that all of your concerns were addressed. We appreciate your feedback as well and hope you have a great day!

November 03, 2020

Excellent customer service! John, service advisor, is extremely professional and very customer service oriented regardless if your vehicle isn’t brand new.He is honest. More

by JYOUNGV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 03, 2020 -

Lexus of Pembroke Pines responded

Customer feedback is so important to us and we love to hear about your experience working with John. Thank you so much for being a great Lexus of Pembroke Pines customer! If any future issues should arise, we will be here to help.

November 02, 2020

Melissa Ho was great and very helpful. She is knowledgeable about her job and made everything easy for us. I will go back to this dealership because of her. More

by GMURRAY1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share and for shouting out Melissa! We are proud to have her on the team and happy to hear that she earned your five-stars. Safe travels, and we are looking forward to working with you again at Lexus of Pembroke Pines!

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