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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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October 12, 2020

Good service. When I reached little bit early, immediately they checked in and redirected to advicer. Staffs are dealing good to customers. I will keep continuing service there More

by BINDUELSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is great to hear that you had such a great experience at Lexus of Pembroke Pines. We appreciate your business and hope to see you again down the road!

October 11, 2020

My experience was great as always the staff is very professional. wait time was a bit long but overall will recommend this dealership any time More

by LISA0236
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Hi Lisa, we appreciate your feedback. I am glad to hear that our Lexus of Pembroke Pines team continues to impress you during your service visits. We look forward to working with you in the future!

October 11, 2020

Everything went excellent like always everyone is very kind and professional isidro garcia was very helpful like always i am very happy wuth my lexus More

by Gloriakayt
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Gloria - thank you for taking the time to leave a 5-star review. I am pleased to hear that Isidro continues to impress you during your visits to Lexus of Pembroke Pines!

October 11, 2020

I received prompt service. I was told the service would take 1 -1/2 hours and the service was completed as promised. The service attendant was friendly and courteous. The service advisor was courteous and More

by RAC2BAN
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting our Lexus of Pembroke Pines service department to get the job done! We look forward to impressing you the next time you bring your vehicle in!

October 11, 2020

The service is okay they forgot to fix my door lights with the lexus sign which I specifically asked to fix. Overall I rate it fair it was disappointing to see they didn't do anything about the lights af More

by MISLE_R
Recommend Dealer
Yes
Employees Worked With
Oct 13, 2020 -

Lexus of Pembroke Pines responded

We expect guests to be 100% confident in the services that we provide, so it was hard to see this feedback. I'd like to apologize if there was an oversight on our end. My team would appreciate the opportunity to make things right for you. Unfortunately, without a last name, I won't be able to reach you. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 11, 2020

Several days and times for service was available. Jose gave me updates on their progress periodically. There was a $100 discount for 4 tires which was applied to the final price. More

by DONANGELINA1
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that Jose delivered such a professional and efficient service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

October 10, 2020

My first visit to the Pembroke Pines Lexus service center and it was great. John greeted me with a smile snd was very nice and polite. He’s also a Miami Heat fan! More

by Amccray
Recommend Dealer
Yes
Employees Worked With
John in service
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for allowing us the chance to earn your business! We are overjoyed to hear that John and our Service Department left a great first impression. Hope to see you next time at Lexus of Pembroke Pines!

October 10, 2020

Very helpful, friendly, accommodating and compassionate. Always available and ready to answer specific questions regarding existing problems with the car. Met my expectations and highly recommended to my fr More

by RYGALAMAY
Recommend Dealer
Yes
Employees Worked With
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for the fantastic review! We are delighted that you can trust our team to keep your vehicle running smoothly and safely. All of us at Lexus of Pembroke Pines hope that you enjoy your week!

October 10, 2020

My Service adjuster, Carlos is always professional and very helpful, always returns calls and I quieres on the.vehicle needs. I would highly recommend him and the dealership. More

by a_gil
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to recommend Carlos! We are thrilled that you can depend on him for communicative and professional service. For all your future auto needs, Lexus of Pembroke Pines will be here to help.

October 10, 2020

Great Service Department. Juan, my service advisor, made sure all updates and maintenance were completed. IT person (Adam) was exceptional in explaining features of the car! More

by GailK
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Hi Gail - Thank you for the rave review of our Service Department! We are delighted that Juan and It made this a five-star worthy visit. Our team at Lexus of Pembroke Pines wishes you safe and happy driving.

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