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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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November 04, 2020

The service is excellent through Rod , my consultant... I got the best loaner car for 3 days and my car feels like new. Thank you. More

by Orly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you, Orly, for posting about your wonderful experience with Rod at Lexus of Pembroke Pines! We're glad to hear that you are back on the road in your vehicle!

November 04, 2020

Services are always granted with politeness and a genuine respect for the customer. After years of dealing with Lexus of Pembroke Pines, this never changes. More

by CERESTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team! We are proud to have earned your support and hope to work with you again down the road. Safe travels!

November 03, 2020

Excellent customer service! John, service advisor, is extremely professional and very customer service oriented regardless if your vehicle isn’t brand new.He is honest. More

by JYOUNGV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 03, 2020 -

Lexus of Pembroke Pines responded

Customer feedback is so important to us and we love to hear about your experience working with John. Thank you so much for being a great Lexus of Pembroke Pines customer! If any future issues should arise, we will be here to help.

November 03, 2020

The service was as expected. Quick and easy. Everything was addressed and completed. Need more complimentary snacks. I just added that to get to 25 words. More

by Felly M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 04, 2020 -

Lexus of Pembroke Pines responded

Thank you very much, Felly! We are glad to know that your recent visit with us was so simple and that all of your concerns were addressed. We appreciate your feedback as well and hope you have a great day!

November 02, 2020

Melissa Ho was great and very helpful. She is knowledgeable about her job and made everything easy for us. I will go back to this dealership because of her. More

by GMURRAY1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share and for shouting out Melissa! We are proud to have her on the team and happy to hear that she earned your five-stars. Safe travels, and we are looking forward to working with you again at Lexus of Pembroke Pines!

November 02, 2020

Gustavo has always been very polite, fast and efficient. Everyone at this dealer is always very courteous from the moment I arrive to the end of my visit. More

by EDNAROJAS30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, and your confidence in Gustavo and the whole Lexus of Pembroke Pines team makes our day! Thank you for trusting us with all of your repair and maintenance needs!

November 01, 2020

Thank you to Mr Carlos Perez and the staff at the service reception for a great service. I showed up without an appointment and they fixed my issue immediately even if my car wasn’t purchased at that place. More

by Wigberto Ventura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 02, 2020 -

Lexus of Pembroke Pines responded

It is excellent to hear that you had such a successful service experience at Lexus of Pembroke Pines! We are proud to have earned your business and will certainly let Carlos know how much you appreciate his help. Safe travels, and we hope to work with you again down the road!

November 01, 2020

The service at this dealership is unmatched. The service was fast. Reliable. Convenient. A definite life saver. And I felt safe, too. The driver arrived wearing a mask and kept it fully on the entire time. More

by marreroesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Franco, Sedation Mejia
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're thrilled to hear that our service department continues to impress you during your visits and we hope to see you next time!

October 31, 2020

Great customer service. Like talking with worker they are well trained detail oriented well mannered, good attitude ,very patient, clean environment . Didn't see Jose name 5 star for Jose More

by dwauch1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, Yucel Genc
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing so many compliments about our team and facilities! We are happy to know that you enjoyed your visit with us at Lexus of Pembroke Pines. Safe driving!

October 31, 2020

The service was good and service adviser was excellent . My only issue was Once I received the text that my vehicle was ready and I finished at the cashiers it took 40 minutes to get my vehicle while other More

by SIGLERO
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs. We apologize for this delay and appreciate your patience. Hope to see you down the road!

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