Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,084 Reviews

8,085 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
September 04, 2020

Quick and efficient service. Everyone I dealt with was very professional. They answered all my questions and kept me informed with the process of the repairs. More

by MARIA.GLOBALTRUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Maria, thank you for taking the time to review your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that our team took care of you!

September 04, 2020

Zoe was very helpful. Everyone was courteous and the service was great. Thank you! Very friendly. I’m glad I chose Lexus of Pembroke Pines. More

by Elba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Hi Elba - We appreciate you shouting out Zoe and taking the time to leave us a review! Safe travels and we hope to earn your business again down the road! - The Lexus of Pembroke Pines team

September 04, 2020

Great service and attention. Always have a good reception, taking care of customer and have been like that ever since we have been taking our cars there. More

by JJG7081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Sep 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 04, 2020

I went in to have a few recalls issues taken care of and my battery replaced. My service advisor was absolutely wonderful! His name was Sebastian Mejia. He was diligent, patient, and effective. The service More

by Ana ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for the review! We are so glad Sebastian took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

September 03, 2020

Lexus Pembroke Pines location is the best ! All the staffs are nice!! Service are excellent and fast !! Melisa is professional and great!! I would always recommend her !! More

by EVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Lexus of Pembroke Pines responded

Hi Eva, thank you for taking a moment to share such wonderful feedback for our Lexus of Pembroke Pines team! We are pleased to hear that Melisa provided you with such a great experience. Our team hopes that we get the chance to work with you again!

September 03, 2020

It took multiple calls and follow ups to get the recall part ordered and have the car fixed. This should not be put on the customer to follow up and chase ordering recall parts and should be the dealer’s r More

by Niloufar Neshat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Pembroke Pines responded

Niloufar - I am so sorry if our communication was lacking. We strive to provide a seamless experience by meeting the needs of customers and I will be sure to address your concerns with my team. If you would like to share any additional feedback, I am here to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361.

September 03, 2020

when a battery issue affecting my 2019 es fsport 350 occured-i took my car in-right away they attended me and took care of it....they were professional and courteous....i’d recommend anyone seeking to p More

by MART5768
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : john seigal?
Sep 03, 2020 -

Lexus of Pembroke Pines responded

John, reviews like this one are why we're in this business! It was our pleasure to make your battery repairs such a friendly and attentive experience, and we're so proud to have earned your confidence. Thank you for trusting Lexus of Pembroke Pines with your business and with your 2019 Lexus ES 350 F SPORT!

September 03, 2020

Carlos my service advisor was awesome!!! I think he is very caring, great listener, and problem solver. Thanks for all your help. Lexus of Pembroke is the greatest!!! More

by monicagough40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Monica - thank you for reviewing the wonderful experience you had with Carlos at Lexus of Pembroke Pines! We are proud to have earned your business.

September 02, 2020

Always a Very friendly staff. Advisors are very helpful and always act as though they remember you. Cashier is courteous. Facility clean and I felt safe More

by ELARMONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 02, 2020

I enjoyed the friendliness, the interest that Carlos Perez showed to me as well as the quality of the work that was done. Go Lexus!! More

by FRIENDKJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thanks for this lovely review of Lexus of Pembroke Pines! We're so glad to hear that Carlos and the rest of our service team made your visit so friendly and attentive. We appreciate your business!

...
717
...