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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,095 Reviews

8,095 Reviews of Lexus of Pembroke Pines - Service Center

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August 17, 2020

Great Customer Service. I got the exact car that I wanted. I would highly recommend Lexus of Pembroke Pines to anyone looking to lease or purchase a vehicle! More

by Lexus Driver Forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share such wonderful feedback. We're proud to have earned your loyalty at Lexus of Pembroke Pines and our team looks forward to working with you during your next visit!

August 16, 2020

The best team and dealer ever.. special thanks to my advisor Isidro which I recommend to everyone who needs to go to Lexus of Pembroke Pines More

by Eddy
Recommend Dealer
Yes
Employees Worked With
Isidro
Aug 17, 2020 -

Lexus of Pembroke Pines responded

Hi Eddy - Thanks for the five-stars! We appreciate your business and you shouting out Isidro. Safe travels and we hope to see you back at Lexus of Pembroke Pines!

August 16, 2020

I pay for a detailed wash 150 usd, the car was dirty hy , they told Is going to look like new , the inside of the car was nos as a detail clean just regular and pour More

by Giannina barrantes
Recommend Dealer
No
Employees Worked With
Mellisa ho
August 16, 2020

Excellent service as always at Lexus of Pembroke pines. This is a place were people matters. Thank you for your support during this challenging times. More

by Lusalo
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 17, 2020 -

Lexus of Pembroke Pines responded

Hi Lusalo - This review made our day! We value our customers, and it means so much for you to recognize that. Thank you for taking the time to share and we hope to earn your business at Lexus of Pembroke Pines again down the road!

August 16, 2020

Finished the work on time . Even though there’s a glass barrier between the cashier and the customer, both cashiers were not wearing their mask properly , otherwise excellent service definitely will recomm More

by CACAYORIN
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review. While I am pleased to hear that we earned your recommendation, I am a bit concerned by your comments regarding our mask protocol. I will be sure to share this with my team and ensure that we are following all of our customer-safety guidelines going forward. If there is anything more we can do for you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 15, 2020

Good service. Isidro Garcia was very helpful he is a great asset to your company. I give him 5 stars. Also the guys in the front line get 5stars also. More

by soulmate0488
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Aug 15, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We love to hear that Isidro provided helpful service during your recent visit. We hope we have the chance to assist you in the future!

August 15, 2020

Customer service is fair at best didn’t get a loaner car definitely not a good experience like BMW Mercedes etc. probably would never go back to the dealer again for service More

by Heath
Recommend Dealer
No
Employees Worked With
Sergio
Aug 17, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the delay here. We strive for efficient service, and I will certainly share this feedback with my team and work to improve our process going forward. Unfortunately I cannot look up your information without your full name, if there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 15, 2020

The dealership is fantastic the service department and Jeremy Rivera were right on spot got me in and out no issues terrific experience will refer people always and I always will come back Gary Premock More

by GPREMOCK
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review, Gary! We are grateful for your business here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We look forward to your next visit!

August 15, 2020

Professional friendly, everyone was great. A clean environment fast service accommodating. Will recommend this Dealership to friends and family. Thank you all. Debra Lee Huetter More

by dbh3313
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Aug 17, 2020 -

Lexus of Pembroke Pines responded

We're grateful to have earned your confidence, Debra! It was our pleasure to deliver a safe, welcoming, and efficient service experience. Thank you for choosing Lexus of Pembroke Pines!

August 15, 2020

My service advisor, Carlos, is very professional and amzing. I have to tell that the service in general is also amazing. I would say, I’m a Lexus client because of the Pembroke Pines location and servic More

by linka.oliveras
Recommend Dealer
Yes
Employees Worked With
Carlos from Service Department
Aug 17, 2020 -

Lexus of Pembroke Pines responded

Hi Linka, thank you for reviewing Lexus of Pembroke Pines. We're pleased to hear that Carlos is always accommodating and we look forward to your next visit!

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