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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,107 Reviews

8,107 Reviews of Lexus of Pembroke Pines - Service Center

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July 27, 2020

Great customer service, arrived with time constraints. They had the loaner paperwork and loaner waiting for me. I was in and out in five minutes, which was outstanding! More

by SANDUZE31
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking the time to share your experience at Lexus of Pembroke Pines! We are happy to hear that the service team was able to make your visit go so smoothly. We appreciate the five stars and hope to see you again down the road!

July 27, 2020

John Steigele in Pines Blvd., and Dykes. In Pembroke Pines, Fl. always gives me excellent Service. Very Professional, and knowledgeable. He accomplished the job, and accommodates my needs More

by carmen10
Recommend Dealer
Yes
Employees Worked With
John Steigele in Service Department
Jul 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines, Carmen. Our team member, John, is great to work with and we are pleased to hear that he always makes the right impression! We are looking forward to seeing you next time.

July 26, 2020

Awesome service. We have always had great service and very quick. The person who made my appointment was very nice and so was the person who helped us with the service. More

by LILYV
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Pembroke Pines responded

We really appreciate this lovely review of Lexus of Pembroke Pines, Lily! We're so proud to hear that we've earned your repeat business, and that our team made your latest service visit so friendly and efficient. Thank you for continuing to trust us with all your car repair needs!

July 26, 2020

Had my car almost two days couldn’t find problem. (Alarm goes off by itself). Two days later it is doing it again. No help from Lexus. It is my responsibility to get the car back to them More

by Elpie
Recommend Dealer
No
Employees Worked With
I don’t know any of those names
Aug 01, 2020 -

Lexus of Pembroke Pines responded

Unfortunately there is not enough information on your review for me to pull up your vehicle, please give me a call so we can see how I can make this a better experience. - Osiris Goico, service manager 954-443-2332

July 26, 2020

We went to take our 06 GX for some repairs and fell in love the 2020, needless to say, our experience with the service department was incredible. Osiris and Melissa did a spectacular job with assisting in More

by Ray0519
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osiris Barcelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa, REINALDO ENRIQUE RIVERA RAMOS
Jul 27, 2020 -

Lexus of Pembroke Pines responded

Ray - We are thrilled to hear that you had a positive experience with both our Sales and Service Departments. We love that from your repairs to your purchase, everything went smoothly. Thank you for coming to Lexus of Pembroke Pines! We wish you safe driving and hope we have the chance to work together in the future.

July 26, 2020

I was greeted professionally. The wait was 5 minutes. The car was washed. However, used sales needs help. I was never called by the sales person to following, and there were concerns. More

by ppatters
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. I apologize that our sales team hasn't gotten back to you yet. I want to make sure that all of your concerns are addressed, but without your name, I won't be able to find your contact information. Please call me at your earliest convenience. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

July 26, 2020

I came in for 50,000 service. Carlos was cordial and professional. My service took the time he approximated. I appreciated that they washed my car during the service. More

by XTREMELUXURYRE
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 27, 2020 -

Lexus of Pembroke Pines responded

We are so happy that Carlos made your experience at Lexus of Pembroke Pines stress-free and efficient! Our team works hard to deliver high-quality and professional service, and it is wonderful to hear that this was reflected in your visit. We appreciate your business and the five-stars! Here's to many safe and happy miles!

July 25, 2020

We’ve been customer there for at least ten yearsAlways We’ve been customer there for at least ten years Always had good sales people, good experience .Love their products!! Love the convenience of a loane More

by BOLANOSABBEY
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Pembroke Pines responded

What can we say to thank you for your ten years of business! We are honored to have you as loyal Lexus of Pembroke Pines customers. Have a wonderful week and see you next time!

July 25, 2020

Service was quick and easy. Jeremy provided excellent service and provided me with a loaner. Maintenance was completed within a couple of hours. Overall great service from beginning to end. More

by H.BATTISTELLA
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that from start to finish you had a five-star worthy experience working with our Lexus of Pembroke Pines team. Thank you for rating us five stars and giving a shout out to Jeremy. For all your future auto service needs, we will be here to help!

July 24, 2020

Picked up my car on 7/23, now hearing a sound that was not there before. Will be taking it back but I work and have no time More

by Sasha
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Lexus of Pembroke Pines responded

I'm sorry to hear about the issue you're having with your vehicle, please feel free to reach out to me so we can discuss further. Unfortunately there is not enough information on your review for me to pull up your vehicle, please give me a call so we can see how i can help you in getting this vehicle here without inconveniencing your further. - Osiris Goico, Service Manager 954-443-2332

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