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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,240 Reviews
Call Service Center (954) 443-2020

8,240 Reviews of Lexus of Pembroke Pines - Service Center

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July 14, 2020

Isidro in the service department goes beyond the call to put the customer first! He is an absolute asset to this dealership and all of its customers. More

by Margie
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro Garcia
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Jul 14, 2020 -

Lexus of Pembroke Pines responded

Hi Margie - Thank you for the rave review of Isidro! We are so glad that you can count on him to keep you safe out on the road. The team at Lexus of Pembroke Pines appreciates your support.

July 13, 2020

Great service, I only wish all the safety recalls being done in one visit preventing my coming back again a third time in one month More

by manicatex
Recommend Dealer
Yes
Employees Worked With
Andre in service department
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Jul 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review and feedback. We are grateful for your business here, and I would be more than willing to discuss the scheduling of your safety recall visit to make sure you are not further inconvenienced. Please don't hesitate to give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 11, 2020

Service was Amazing! Rental car was very clean and very convenient. The establishment was very clean and everyone was very safety conscious. We will return! More

by RXMan350
Recommend Dealer
Yes
Employees Worked With
Carlos & Mo were great!
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Jul 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for leaving a review! We're grateful to hear that our service department took care of you and earned your business. All of us at Lexus of Pembroke Pines are looking forward to working with you in the future!

July 11, 2020

Jeremy is very professional and keeps me updated on the maintenance of my car. He is definitely an asset to this company. I’m very pleased with him. More

by Cherrho
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We're pleased to hear that Jeremy always provides you with the excellent service that we strive for at Lexus of Pembroke Pines. Our team looks forward to seeing you during your vehicle's next appointment.

July 11, 2020

Service advisor Jose Amaro is nice and very helpful. He answers every question I have. He is doing an excellent job. I will recommend my friends and family to the service center. More

by JOHNV7576
Recommend Dealer
Yes
Employees Worked With
Jose, Amaro
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Jul 13, 2020 -

Lexus of Pembroke Pines responded

John, thank you for trusting us at Lexus of Pembroke Pines. Jose is great to work with and we are glad to hear that he always provides you with an excellent service experience. Our team is looking forward to working with you next time!

July 11, 2020

Melissa was great and very helpful. She made it easy for us. Just because her, I will go back go to this dealership for service. More

by GMURRAY1983
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Jul 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing the fantastic experience you had with Melissa at Lexus of Pembroke Pines! I'm pleased to hear that she provided you with a seamless visit and earned your business along the way. We look forward to working with you next time!

July 10, 2020

Best Car dealer excellent serviceAdvisor Jose Luis Amaro Best Car dealer excellent service Advisor Jose Luis Amaro Five Star great service Car wash service very very good Nice persons great service thank More

by usajjgav
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
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Jul 10, 2020 -

Lexus of Pembroke Pines responded

There's nothing we love more than seeing such a great endorsement of our customer service. Thanks for trusting your business to Lexus of Pembroke Pines! We love to hear that you drive home from your visits in a freshly washed car.

July 10, 2020

This is a very busy dealership. Sometimes you worry about quality control after service when and how your car is returned. Accepting your car is great. More

by X
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. If you have any concerns about quality, I would be more than willing to speak with you about our process and do what I can to make this right. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 09, 2020

I can’t remember the name of my service representative. It’s was either Juan or José. He had a pleasant demeanor and he was very thorough. More

by conlesh3
Recommend Dealer
Yes
Employees Worked With
José
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Jul 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with our team at Lexus of Pembroke Pines. If you ever need anything else, don't hesitate to come back and see us again!

July 09, 2020

Lexus of Pembroke Pines they treat you like family the customer service is really great I have no problems everyone is friendly and very courteous I've never had a bad experience More

by KARLEEN212
Recommend Dealer
Yes
Employees Worked With
Andre rust
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Jul 09, 2020 -

Lexus of Pembroke Pines responded

Thank you, Karleen, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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