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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,503 Reviews

8,503 Reviews of Lexus of Pembroke Pines - Service Center

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August 13, 2020

Amazing customer service, Ada was outstanding and I appreciate her assistance and guidance throughout my vehicle repairs. Lexus of Pembroke Pines collision centers staff were all so helpful and their More

by Jess.rivera12
Recommend Dealer
Yes
Employees Worked With
Ada,Silva
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile, Jess! We're so proud to hear that Ada and the rest of our service team delivered such an attentive experience. Thank you for trusting Lexus of Pembroke Pines with your car repair needs!

August 13, 2020

The salesman Mr. NICK HOLDEN is superior and knowledge and has fabulous customer service abilities. I have used him for the last 10 years and I have recommended many people that he has serviced who are al More

by Dr katz
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Nick took good care of you here at Lexus of Pembroke Pines, and it means a lot to know that he has earned your loyal business. We will be sure to share our kind words with him!

August 12, 2020

Easy appointment and on time delivery. It was easy to make the reservation for the time and day that I requested. The day of the appointment the service advisor was on time and provide me w More

by MARIO_DELCID01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

August 12, 2020

It was OK. The facility was clean, pretty safe. I definitely competent service. People were wearing masks inside, but not outside on the grounds. Too expensive. More

by NURSENANCEY
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. I appreciate this feedback and would be happy to speak with you about your visit and our prices further. If there is anything I can do to help, or if there are any questions that I can answer, don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 12, 2020

Always very efficient. Repairs are done well. Car wash does a great job. Minimum amount of wait time. The communication is aways great. D DDR. More

by ddela76
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's our pleasure to deliver efficient, professional service every time you bring you car in. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

August 12, 2020

Unfortunately the service advisor forgot to fix the tire I went there to fix. Received the car back with the nail still inside the tire. Extremely dissatisfied. More

by Ana Fleckenstein
Recommend Dealer
No
Employees Worked With
Juan Correa
August 12, 2020

Fast and excellent service. Friendly staff and everyone was very professional. I did not have an appointment but still received fast service. Updates given as needed. More

by patrickcharles85
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

Hi Patrick, thank you for trusting our team to get the job done! At Lexus of Pembroke Pines, taking care of customers is our priority and we are grateful to have earned your support.

August 12, 2020

I always have a great experience when my car goes in for service. On my last visit , which was for a factory recall, they had everything ready to get me out of there quickly and the job was quickly as well. More

by ACKAIBA
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 12, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your repeat business! It's wonderful to hear that Melissa and the rest of the service team here at Lexus of Pembroke Pines made your recall repairs such an efficient experience. We'll always be just a call away!

August 12, 2020

Very quick service thank you guys love its thank you very much for taking care of my car thank you so much 😊 thank you 😊 s More

by MFERGUSONCHELSEA
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Lexus of Pembroke Pines responded

It was our pleasure to deliver attentive, efficient service, Chelsea! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

August 12, 2020

I came in because my car would not start. My car insurance provided the tow to the dealership. They took care of me right away and gave me a loaner, so I could go to work. They did a great job. More

by JMIMI613
Recommend Dealer
Yes
Employees Worked With
Lee
Aug 12, 2020 -

Lexus of Pembroke Pines responded

We appreciate the kind feedback! It is excellent to hear that you are so confident in our team to get the job done. Thank you for your business and we hope to see you back at Lexus of Pembroke Pines next time!

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