Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,222 Reviews

8,223 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
June 20, 2020

Great service. I am very happy . Thank you for good job Isidro Garcia. I really recommend Isidro Garcia very nice person. very like this company and all management. Thank you very mu More

by ALLAINES17
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Lexus of Pembroke Pines responded

Allaines, It's great to hear that Isidra was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

June 19, 2020

Excellent Service and Staff VERY clean facility and Fast service! Excellent overall experience, Obviously excellent management and training and oversight. Thank you for being t More

by MSTERN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 19, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for the stellar review! Your generous feedback means a lot and we appreciate you sharing your experience so others can see what it's like to be a guest here at Lexus of Pembroke Pines. We look forward to seeing you next time!

June 19, 2020

Service was excellent! Thank you for picking up and dropping off my car! It eased my mind during the pandemic! Everyone bent over backwards to be nice and informative. Thank you for taking the servic More

by ERISSANDLER
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver. Sorry. Can’t remember his name. Excellent
Jun 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so pleased to hear that our team provided the excellent service we pride ourselves on at Lexus of Pembroke Pines. If you ever need anything else, don't hesitate to come back and see us again!

Jun 19, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team went above and beyond. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

June 18, 2020

Carlos and Scott Mankin both excellent employees. I want to jb th as mk them both for the outstanding service they both deliver. Thank you. More

by MONICAKENNICK
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos service
Jun 19, 2020 -

Lexus of Pembroke Pines responded

We are very happy to hear that Scott and Carlos provided you with such a positive experience, Monica! We sincerely value your business and look forward to your next visit.

Jun 19, 2020 -

Lexus of Pembroke Pines responded

Monica, thank you for working with Carlos & Scott at Lexus of Pembroke Pines! We're glad to hear that everything was taken care of.

June 18, 2020

Excellent service by driver, Bernie Gonzalez -he was prompt, courteous and masked . He was informative and very personable -he represented Lexus of Pembroke Pines very well More

by stanley
Recommend Dealer
Yes
Employees Worked With
Bernie Gonzalez -driver
Jun 18, 2020 -

Lexus of Pembroke Pines responded

Thank you, Stanley, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2020

Had a very good experience. My service advisor Jeremy listens and gives great guidance and suggestions. I feel very comfortable in asking him questions and I respect his patience. I don’t normally do su More

by DAWWALTERS
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

June 17, 2020

When I booked my appointment, she didn’t tell me my part wasn’t in and I drove 400 miles for nothing! Then was told the part was returned due to over 30 days. They should inform the customer of that! More

by CCCHFOSTER
Recommend Dealer
No
Employees Worked With
Carlos- serves
Jul 01, 2020 -

Lexus of Pembroke Pines responded

Hello, We're sorry to hear of your experience, and would love to get to the bottom of it and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please contact us directly.

June 17, 2020

Very happy with the service I receive here. I love the option to get my car picked up and receive a loaner car to my home More

by JENMIKE4
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Pembroke Pines responded

We are so glad that our delivery service is helpful to you! Thank you very much for choosing Lexus of Pembroke Pines for your auto service needs. We look forward to our continued relationship.

June 17, 2020

Excellent service. Organized, safe, timely and kind. Quality service. That’s why I own a Lexus. I wouldn’t expect anything less then exceptional!! My experience was phenomenal. More

by lesliecatoni1
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are grateful for your business here at Lexus of Pembroke Pines, and we look forward to your next visit!

June 17, 2020

Really fast and quick service. Very very kind. And can walk you through all the steps needed to get you vehicle in and out of service. Thanks More

by SIK_LEXUS
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John stegile
Jun 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such wonderful feedback. At Lexus of Pembroke Pines, our team is dedicated to providing customers with a seamless & enjoyable service experience and it makes us so happy to hear that we hit the mark!

...
772
...