Lexus of Pembroke Pines - Service Center

I like the loaner program while the vehicle is in repair. John was the person in car services who helped me. He was very nice, helpful and honest. My car is now running very smoothly. John was the person in car services who helped me. He was very nice, helpful and honest. My car is now running very smoothly. More

A returning customer thanks to the attention received with a friendly and great customer assistance provided by John Stiegle from the Service Dept. at Lexus of Pines. Thank you John for all your patien with a friendly and great customer assistance provided by John Stiegle from the Service Dept. at Lexus of Pines. Thank you John for all your patients and for always taking the time to meet my needs. Also, Thanks to Paul for always receiving me with a warm and friendly smile on my returns. More

Worst experience I have had in all of my years owning a Lexus and coming to Lexus of Pembroke Pines for service. If this was my first visit here, it would’ve definitely been my last! Lexus and coming to Lexus of Pembroke Pines for service. If this was my first visit here, it would’ve definitely been my last! More

Not doing enough for Covid 19 They promote that the dealership is being cleaned regularly but many of the employees are either not wearing their masks or they are hanging below the They promote that the dealership is being cleaned regularly but many of the employees are either not wearing their masks or they are hanging below their chin. They allow customers to talk on the phone without wearing masks. The crew that intakes your car are not wearing gloves and they are picking up keys from one customer to another. Not good and I dont recommend going to this dealership until Covid is eliminated. I was there to replace a tire and the service person tried to up sell me on other repairs. They over inflated my tire More

Exceeded my expectations I was very pleased with my experience at the service department. They were very fast and efficient. I was happy that I didn’t have to spend a long ti I was very pleased with my experience at the service department. They were very fast and efficient. I was happy that I didn’t have to spend a long time waiting and was provided a socially distant waiting place. More

Stopped by the Lexus of Pembroke Pines for a service check-up. John Steigele, the service manager., greeted me and very professionally handled all my LS needs. Would definitely visit again! check-up. John Steigele, the service manager., greeted me and very professionally handled all my LS needs. Would definitely visit again! More

Always excellent I’ve been buying cars and having my service done by Lexus of Pembroke Pines since 2004. The SERVICE IS BEYOND EXCELLENT. I have had to use their co I’ve been buying cars and having my service done by Lexus of Pembroke Pines since 2004. The SERVICE IS BEYOND EXCELLENT. I have had to use their collision center too. My car looked like the day I bought it when repairs were done. You get what you pay for...Quality is worth it. More

Took my 2020 NX 300h for collision repair. The communication with my service advisor Wayne was above and beyond my expectations. He kept me abreast of the different stages of repair. When I went t communication with my service advisor Wayne was above and beyond my expectations. He kept me abreast of the different stages of repair. When I went to pickup my vehicle on Saturday, I noticed something wasn't aligned properly. He said no problem. He called me the following Monday at 1030 to let me know my car was ready. I picked up my car and I'm extremely happy with the repairs. More

Pines Lexus has very high standards. Customer service is top notch. I have had 3 service managers in last couple of years and they were all superb. My hat goes off to my current service manager J. Rivera. top notch. I have had 3 service managers in last couple of years and they were all superb. My hat goes off to my current service manager J. Rivera. Thank you for your professionalism. More

Great customer service. Jeremy notified of progress throughout whole process. Very thorough and very clean facility. Enjoyed the complimentary coffee and pastries. Keep up the good work throughout whole process. Very thorough and very clean facility. Enjoyed the complimentary coffee and pastries. Keep up the good work More