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Lexus of Pleasanton

Pleasanton, CA

4.9
728 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 728 reviews

November 22, 2023

Great dealership! Steve Casela is a great guy and very professional. Don't want to deal with anyone else, third Lexus I bought from Steve!! More

by tfossey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Cacela
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you tfossey for sharing of your experience with our teammate Steve while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 21, 2023

Nick Wilson was great. Very professional and helpful. It’s very pleasant to wait in their waiting area. All around great experience! More

by janncat
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 25, 2023 -

Lexus of Pleasanton responded

Thank you janncat for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 21, 2023

My wife had just got promoted and started working from home so we didn’t need her car no more. We went to a few places and none of them were as nice, fast and efficient as Lexus of Pleasanton. We worked w More

by Youplusme23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hummel
Nov 23, 2023 -

Lexus of Pleasanton responded

Thank you Youplusme23 for taking a moment to share your experience with our teammate Josh during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 17, 2023

I've had my car serviced at Pleasanton Lexus for eight years and have always been extremely satisfied. Kudos to Jason Portillo and all the reps over the years. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service reps have been great and get 5 stars., Rick Rose
Nov 18, 2023 -

Lexus of Pleasanton responded

Thank you bill for sharing your experience with our teammate Jason in our service department as well as Rick Rose. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 17, 2023

Maintenance service is top of the line. Customer waiting lounge better than the airlines 1st class lounge. My service advisor Gary C is the best he made sure that customers don’t wait. Lexus More

by Bing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Nov 22, 2023 -

Lexus of Pleasanton responded

Thank you Bing for sharing your experience with our teammate Gary and our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 15, 2023

I got my car serviced last Wednesday everything was great especially Jason Portillo my Rep. More

by Barbara M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Nov 17, 2023 -

Lexus of Pleasanton responded

Thank you Barbara for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 14, 2023

I like going to this dealership to have my CAR service. The place is very clean and our service Representative is very pleasant. More

by Carmencita Gamboa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Nov 17, 2023 -

Lexus of Pleasanton responded

Thank you Carmencita for sharing your experience with our teammate Drew and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 14, 2023

I had a great experience taking my Lexus to Lexus of Pleasanton. I appreciated the service that I was given by Nick Wilson, my Service Consultant. I had an overnight service, and Nick kept me informed o More

by kdcarlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 17, 2023 -

Lexus of Pleasanton responded

Thank you kdcarlisle for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 13, 2023

The service is at another level even for a simple Oil change for my 450H. Nick Wilson was my advisor and provided what needed to be done on the car without that up sell of services, which was a blessing More

by luu.daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Nov 15, 2023 -

Lexus of Pleasanton responded

Thank you luu.daniel for sharing your experience with Nick and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 12, 2023

I got my car service this Monday. My advisor Nick Wilson was great to work with. I appreciate with his help. I like this place,very good customer service when I come every time. More

by Maggie Zhang
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Gary Chan
Nov 15, 2023 -

Lexus of Pleasanton responded

Thank you Maggie for sharing your recent experience with our teammate Nick and Gary during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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