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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
751 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 751 reviews

April 17, 2023

I've always had a good experience with all of the staff. Very Helpful and Friendly. More

by Cheri Darlene Stoudt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden
Report | Print
Apr 21, 2023 -

Lexus of Pleasanton responded

Thank you Cheri for sharing of your experience with our teammate Jeremy and our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 16, 2023

I always request Jason Portillo for my service advisor. He is very knowledgeable, informative and genuine! More

by Msdarla76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Msdarla76 for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 15, 2023

Whole process was very simple and transparent. sales person was very nice and fully professional. More

by Sukhdev Dhillon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Sukhdev for sharing of your experience with our teammate Zabi while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 15, 2023

150000 miles maintenance service. Service advisor Jason Portillo taken care of the rest including getting ready for loaner car after arriving at service department around 8:45am. Rece More

by Mango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Mango for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 14, 2023

Courteous, friendly, efficient. Everyone you come in contact with is extremely helpful and very professional. I have been working with Jason Portillo for many years. He is absolutel More

by ASP
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 14, 2023 -

ASP responded

Courteous, friendly, efficient. Everyone you come in contact with is extremely helpful and very professional. I have been working with Jason Portillo for many years. He is absolutely the best. He is like family. He takes a personal interest in me and my family, and shares about his family. He is one of the reasons I’ve been a Lexus owner for over 25 years.

Helpful
April 13, 2023

We are pleased for the service at your dealership, we have Jason Portillo our service advisor help us process our car service More

by leosantiago
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri, Jason Portillo, Joe Minster
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you leosantiago for sharing of your recent experience with teammates Jason, Zabi and Joe during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 12, 2023

Awesome dealership! Great customer care from sales through service after 3 years of owning my car, still amazing! More

by Laurinskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Laurinskim for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 11, 2023

Drew, our service manager was organized, friendly, and helpful. We had a major servicing done and everything went smoothly. More

by Par71246
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Par71246 for allowing our teammate Drew and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
April 10, 2023

Have been a customer for 20 yrs, I’m having to make a follow-up service visit because 1 of items was not fixed. Requires me to take more time from work - frustrating to pay with my time AND pay with my m More

by savoy_foppish_0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Hi savoy_foppish_0c, Thank you for your review and we apologize for the experience you had. We would like to have our Service Manager James Burke along with Lexus Customer Service Team assist you further to help resolve the issue. James' direct line is 925-251-7015. We look forward to helping you further. Your Team at Lexus of Pleasanton

Helpful
April 08, 2023

Excellent from start to finish! ! Extremely smooth and organized. It was my first time bringing my car in, and I was very happy with the way Ray explained everything. He told me w More

by Lucinda Luengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lin
Report | Print
Apr 12, 2023 -

Lexus of Pleasanton responded

Thank you Lucinda for sharing your recent experience with our teammate Ray during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Helpful
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