Lexus of Pleasanton

I purchased a vehicle online and had it picked up at the dealership. I received a perfect car and the best service from the sales staff. Very professional and knowledgeable staff. Buying a used large ticket dealership. I received a perfect car and the best service from the sales staff. Very professional and knowledgeable staff. Buying a used large ticket item from 800 miles out takes trust. Michael Diep and his coworkers certainly earned my trust. I can recommend them to anyone. Two thumbs up! More

I bought my ES300h from out of state as a Certified Pre Owned car after seeing it online at a price a bit below the market average. When I enquired about the car, Chris literally walked me through it on Fa Owned car after seeing it online at a price a bit below the market average. When I enquired about the car, Chris literally walked me through it on Facetime so I could see as much of it as I wanted. The carfax was free and showed the car to be low mileage, clean and factory serviced from day one. Because it was Lexus Certified, I decided to take a chance and buy it from home without driving it. Everyone I encountered at this dealership was professional, courteous and helpful. I chose to pay for the car before driving it, so I could register it in my home state rather than CA. This required a big pile of paperwork and several overnight deliveries. These guys handled all that, including the FedEx costs in a quick and efficient way, coaching and counselling me through my outrage at just how unnecessarily rigid and bureaucratic CA car buying is. When I flew to CA to get the car, the dealership covered my Lyft bill from Oakland Airport to Pleasanton. When I got to the dealership, the car was all they promised and was detailed, filled with fuel and ready. Chris walked me through as much of the operating stuff as I asked him to quite patiently and sent me on my way. The car performs just as I was promised. I'd do this transaction with them again. More

Staff very professional, helpful, and friendly, great purchase experience. Would highly recommend to those looking for a new vehicle. purchase experience. Would highly recommend to those looking for a new vehicle. More

These people are very professional. They are very knowledgeable about their vehicles. I highly recommend them for any of your needs. The whole process was very pleasant. And quick. I wa They are very knowledgeable about their vehicles. I highly recommend them for any of your needs. The whole process was very pleasant. And quick. I was finished with the transaction within three hours. More

Treated me horribly, acted like I wasn’t even good enough to be in dealership. Full of rude employees. to be in dealership. Full of rude employees. More

Keeping my 15 year old Lexus happy and performing by having regular service here. Looking forward to buying my 4th Lexus from Pleasanton this year. having regular service here. Looking forward to buying my 4th Lexus from Pleasanton this year. More

Prompt, attentive service in a excellent environment. Would recommend to others for service and sales. Would recommend to others for service and sales. More

I was searching for a Certified Lexus LS500 loaded with specific options on it and very low miles. I had to expand to a nationwide search as it was hard to find what I was looking for. I finally found th specific options on it and very low miles. I had to expand to a nationwide search as it was hard to find what I was looking for. I finally found the car I was looking for in Atlanta and we negotiated on price and I was just getting ready to buy it and I made one more search before pulling the trigger on the one in GA when I live in CA. I came across exactly what I was looking for in Pleasanton CA. I called up Shane Sorge and told him that I live about 4 hours away so I asked him to look at the car, rate it inside and out as well as drive it and rate that. He called me back in an hour or two and said that he had two concerns about the car. 1) there was some curb rash on one wheel and there was a scratch on the side view mirror. Shane sent me some detailed pics and video of the car and the things that he ws concerned about were not that bad. He gave the car 10/10 all the way around and my immediate thought was yeah right, your a salesman of course its 10/10. So I immediately said to myself 7.5/10 but at least it was the same state. We came to terms online, and they fixed the wheel and the mirror and we agreed that I would drive up on Saturday to pick it up. They FedEx'd the paperwork down, I signed it and when I went to pick it up I was only in finance for a few minutes to right a check. Shane took me to the car and they were just finishing up the "detail" on the car. I always laugh when they say detail because my kids wash cars better than most dealerships. They were actually waxing the car, I was shocked. We walked around it and took it for a drive around the block and the car was amazing. I would go as far to say that it was flawless. We bought our LC500 from Pleasanton as well and could not be happier with both cars. I would highly recommend Lexus of Pleasanton and Shane to anyone looking for a first class car purchase, Thank you Shane!! More

From beginning to end, everyone I dealt with that day was personable, and professional. The parts weren't immediately available, so I had to make two trips. I would have preferred that the first person I s personable, and professional. The parts weren't immediately available, so I had to make two trips. I would have preferred that the first person I spoke with to make the appointment, had checked to be sure the parts were going to be there when I arrived at 9:00am. The parts replaced were done quickly, and with success. I even was offered a car wash at the end. The service person was Maria, and she did a wonderful job coordinating the order of replacements, called me when they were delivered to the facility, and I was back on my way to have the job done. Maria is detailed, easy to work with, followed up on all ends of this project. Thank you, Lexus of Pleasanton, and many thanks to Maria. More

The experience at Lexus of Pleasanton was great! Shane Sorge made it simple amd stress free from start to finish. Shane Sorge made it simple amd stress free from start to finish. More