Lexus of Queens

Tremendous assistance of our sales rep, Mathew About two weeks ago. My wife, daughter and I went to see a 2011 ML350 that was on sale at this dealership. Our experience initially was not very pleas About two weeks ago. My wife, daughter and I went to see a 2011 ML350 that was on sale at this dealership. Our experience initially was not very pleasant because after all seemed set and done, the vehicle had an emissions problem and did'nt pass inspection. Now needless to say, this was the vehicle I was researching on and off, for a couple of months, so when I was able to find it, with the criterias that I had been looking for, i thought I was set. It was a very big dissapointment learning of the issue and we were ready to walk out. During this time Mathew, our sales consultant, which by the way, is probably the youngest one there, went above and behond answering any questions and taking his time to assist us. He got to know us a little bit better, understanding why we wanted that particular vehicle, at the same time explainning certain things about the buying process that I had almost overlooked; Especially since I had a trade in, it became more of challenge because I had negative equity. Mathew stepped up big time by not allowing us to just settle and leave unhappy. Mathew asked to show us a couple more vehicle that fit most, if not all, of the things we wanted. We agree to "take a look" on our way out. I was already in a negative mood and rightfully so, a bit turned off. After a couple of attempts, he showed us a 2011 BMW X3 xDRIVE35i. Again, I was being a bit negative, but polite and immediately mentioned that it was smaller that what I wanted. Mathew smailed and just walked us over and did his thing. he showed us everything that it had to offered and paired with his knowledge and calm demenour, we were sold. Mathew, made something great out of a lost sale, seemingly. Both my wife and I have worked in the costumer service industry for over 15 years. We were pleasantly impressed by Mathew's syle and honesty. We both told him so and expressed the sentiments to the finance manager, that even when we ended up paying a noticeable amount more in monthly payments, we told him that we were willing to strech our montly budget goal because it was a great vehicle and because they had a great asset to their sales force in Mathew. The vehicle is great. I was most definetly not thinking owning a BMW but I'm very happy with my purchase. So thank you Mathew. I will recommed anybody looking to buy a vehicle, to him. I see a bright future if he chooses this path and carreer More

Used Toyota Camry-Very satisifed! Thank you Lexus of Queens for treating me like a "queen." Just purchased a 2012 Hybrid Toyota Camry and sales staff member Andy got me a brand new fen Thank you Lexus of Queens for treating me like a "queen." Just purchased a 2012 Hybrid Toyota Camry and sales staff member Andy got me a brand new fender as a part of the deal and worked with my budget to bring down the cost of the car by 1k. Inside the beautiful and comfortable dealership you are given complimentary snacks, drinks tea/coffee at the snack bar, they even have a free children's play area-over all a very, very elegant experience, very, very diverse staff that make everyone feel comfortable. No attitudes or wierd vibes whatsoever, they treat you like family all the way. I bought a Toyota in 2007 at another Queen's dealership and had a totally different experience. Lexus of Queens met all my needs and I don't see myself going anywhere else again as long as I live in the area. I wish every dealership was this inclusive, and friendly. Everyone smiles at you and you can tell it's genuine. They really want to take care of you and make you happy, not just sell you a vehicle. Love you guys! More

New Lease Just leased my second vehicle from Lexus of Queens. Found it a pleasant experience. My sales rep Terry Sanichar was personable and accomodating. I was Just leased my second vehicle from Lexus of Queens. Found it a pleasant experience. My sales rep Terry Sanichar was personable and accomodating. I was in-and-out very quickly. More

Great experience This was my first lease so understandably I was apprehensive with this new move. I normally finance my vehicles but decided to try something differe This was my first lease so understandably I was apprehensive with this new move. I normally finance my vehicles but decided to try something different. I first met with Charlie Villa, the car salesman who I test drove with. He was patience with me during the hours that I spent with him. An overall good experience. I then met with Raj "Paul" who is the sales manager for Lexus. He was extremely knowledgeable, (his years of experience showed) and patient with me through this long tedious process. He made me feel at ease and was not pushy like the other salesmen/managers that I had experienced in the past. I left... Or should I say drove out with my new Lexus NX 200 sport a satisfied customer. I knew I received the best deal from Raj and drove off with a smile. I also can't forget Jay, the delivery specialist, who thoroughly went over Each component of my car... literally inside and out. He was patient and informative and had told me that if I didn't understand how things worked, to come back again and he would personally go over it with me. Overall, I had a great experience from the front desk staff that offered me coffee every time I walked in to the sales manager as I drove off the lot. Thank you. More

Professional Courteous and Fast-A No Nonsense Approach I called in seeking a vehicle I spoke to Willie Ahmed, I explained to him that I was a no-nonsense guy-he treated me with courtesy and professionalism I called in seeking a vehicle I spoke to Willie Ahmed, I explained to him that I was a no-nonsense guy-he treated me with courtesy and professionalism he truly was amazing,there were no games no tricks. I was in and out of there in 2 hours or less. Evan the finance manager was fantastic there was no pressure from either of them to buy anything extra,I did not want the extended warranty Evan was like "OK NO PROBLEM" he did not push it or try to talk me into it, they gave me a great deal,treated me fairly and honestly and Evan help me get a lower rate on my loan. It truly was a very pleasant experience. Mr Ahmed even came in on his day off to accomodate my schedule. Dealership was very clean and all the employees were nice,they offered me beverages all day long...It was an amazing car buying experience and they sincerely deserve this review. Thank you all at lexus of Queens and Thank you Mr Ahmed and Mr Evan (his first name) More

Great experience I came in to get a new car and was guided by Peter LoBianco in choosing all the options and features that I was looking for in the Lexus that I wanted I came in to get a new car and was guided by Peter LoBianco in choosing all the options and features that I was looking for in the Lexus that I wanted. It was a great experience and would highly recommend it. Thank you Peter and Lexus of Queens for your great service. More

Professional , great and respectful. We are completely happy with Lexus's costumer service. In past we purchased few new cars and every time we were dealing with pushy sales people. Not We are completely happy with Lexus's costumer service. In past we purchased few new cars and every time we were dealing with pushy sales people. Not at Lexus . Matthew Villacis was not only professional sale person,but he was very kind and respectful. He answered every question and gave us feeling that our decision is right. He was there through whole process . We appreciate his help and will definitely recommend Lexus dealers on Northern Blvd. More