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Lexus of Queens
Long Island City, NY
643 Reviews
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643 Reviews of Lexus of Queens
January 09, 2016
Scam SCAM. wrong price marketing Scam scam I check Lexus RX 350 2010 price was $17900 on internet I call Lexus dealership to confirm price and RX 350 wast sold or not , they said y Scam scam I check Lexus RX 350 2010 price was $17900 on internet I call Lexus dealership to confirm price and RX 350 wast sold or not , they said yes still in showroom . I talk couple of people they yes SUV here not sold , I tell charlie and sales girl Enna I am coming from New Jersey . To make sur car was not sold they keep saying yes SUV was not sold come to the our office .She keep calling about my appointment . 4pm. I call her to tell Charlie I am stuck in traffic be there 5 pm she said no problem come b4 6 . Finaly I went there . Sales guy come to me his name is Mathew / Andrew , he said yes suv here and he show me and asking me if I am interested to testing drive .. I said no let's make a offer , I told Him the price $17,000 . He let me talk to my manager . After 10 minutes later he told me here is 1 good news and 2snd bad news , I asking about good news he said your offer is approve for $17,000 . I ask him what was the bad news he said suv was sold buy 2 people they have 2 deposit . If I want I can give him 3rd deposit to him . Then I was so pits off ,why they tell me SUV was sold or deposit taken by other 2 people . They said deposit taken 5 pm . I was there since 5 pm . It's not scam ... After they telling me take other suv , why they doing falls marketing . And when the customer come switch around to other suv. More
by Ark1212
Employees Worked With
Mathew , , Richard Emerson, Charlie Villa
January 05, 2016
Amazing This is my second time purchasing from Lexus of Queens coming from my first family Fordham Toyota who refered me to lexus of Queens. The first time I This is my second time purchasing from Lexus of Queens coming from my first family Fordham Toyota who refered me to lexus of Queens. The first time I dealt with the General sales manager Richard who's a amazing great person which made me come back. I tried to purchase from Lexus of Manhattan and I was so unsatisfied so I went back where I knew I was going to get great service. Richard introduce me to Michael Dakir. I just want to know where do they get these people from with amazing customer service. After dealing with Richard and Michael Dakir. I was introduce to a young man name Chris by Micheal Dakir who was going tell me all about my car features. This kid along with the sales team are a great asset to your company I mean it. I'm a difficult person but fair and these guys blew me away#. I returned my is250 which I loved and now I'm stunting in my pearl white ES350. Two amazing cars To match the amazing customer service from these 3 guys. last but not forgotten EVAN the financial person who made my blood pressure stabilize this is my 2nd time working with him and I walked away feeling like I got a great deal. . Thank you lexus of Queens. . From the bottom of my heart, Bx I'm coming thru. Happppy New years. From Tayshia, Thornton More
by Jordan
Employees Worked With
Michael,Dakir, chris, Evan, Richard Emerson
January 01, 2016
Two thumbs up!! I was shopping around to buy 2016 RX350 in December. I visited 2 other dealers before I met Michael Dakir on Sunday afternoon. He gave me an offe I was shopping around to buy 2016 RX350 in December. I visited 2 other dealers before I met Michael Dakir on Sunday afternoon. He gave me an offer on 2016 Rx350 which I could not turn down. Gave him a deposit on Sunday afternoon and pick up the vehicle on Tuesday afternoon. He delivered what he promised. There was no surprises such as price change, option changes etc etc. He delivered what I was told. Michael was a honest and sincere sales consultant I ever met. I liked the price, service and Michael Dakir. Thanks Mike!!! More
by phil2083
Employees Worked With
Michael Dakir
December 20, 2015
Not transparent, dishonest, rude, and at times condescending I visited this Lexus dealership after I visited one in New Jersey. I called the sales department at this dealership by phone specifically asking about I visited this Lexus dealership after I visited one in New Jersey. I called the sales department at this dealership by phone specifically asking about the 2015 RX 350 models available in its inventory and they told me they had several in stock. When I made the trip just an hour or two after the phone call, I spoke to Andrew and discovered that they only had one model, which they offered for an absurd amount. I showed him the December to Remember deal available online through their website, and exaggerated an upfront cost of $6,200. Not only did Lexus of Queens falsely advertise their business, the sales consultant was consistently rude to parents in his side comments. He suggested we drive a Hyundai instead if we weren't ready to shell out what he wanted. We took our business to Rallye Lexus in Long Island, which I highly recommend. More
by dwade3
Employees Worked With
Andrew Choi
December 10, 2015
Classless What an absolute disaster this dealership is. Tommy our sales person looked for reasons to not sell us a car. Howard the finance manager is a classles What an absolute disaster this dealership is. Tommy our sales person looked for reasons to not sell us a car. Howard the finance manager is a classless (expletive) who is lucky I never met him in person to tell him what I really think of him. They don't call you back. Zero people skills. Tommy wouldn't even pull the car out for us to test drive. Had to almost walk to get the car for a test drive. My mother (who is the buyer) was never greeted or thanked when we did make the deal. I cancelled the deal and took my mother to buy another car from a dealer that understands customer service. Mind you, I'm in the business for years and disclosed that early on trying to make the process easier. Zero courtesy. Steer clear. This is their first review in months. Wonder why. Maybe they got tired of writing their own reviews because the experiences that are listed on this forum are the furthest thing from reality based on our experience. More
by Zoran_M
Employees Worked With
Tommy, Howard, Raj
October 07, 2015
I have a New 2015 RX 350 😁😁😁😁😁😁😁 Inna and Charlie words can't express how Happy I am. First luxury vehicle! Professionalism is At its highest!!!!!!! I can't believe it , I feel like C Inna and Charlie words can't express how Happy I am. First luxury vehicle! Professionalism is At its highest!!!!!!! I can't believe it , I feel like Cinderella who has found her Prince RX 350. Love you guys for the Family environment you created once I walked in the door. If you are thinking of getting a LEXUS, Queens Lexus is the way to go!!!!!!! By the way Howard you know numbers ???????????? More
by Steph123
Employees Worked With
INNA KATSMAN , Charlie Villa
October 05, 2015
"Service 'rep', Danny, extremely attentive.". Had to have my auto towed to dealership. Everyone was most accommodating. Needed a 'loner' car. They brought up an SUV. When I exclaimed, 'I can't dri Had to have my auto towed to dealership. Everyone was most accommodating. Needed a 'loner' car. They brought up an SUV. When I exclaimed, 'I can't drive that, it much too big for me, I was told not to worry. To my surprise, they loaned me a sport model. Kudos!!! More
by Lesmarva
Employees Worked With
Danny
October 02, 2015
Charlie and Inna are the BEST!!!!!! Best Experience I was greeted by Inna and Charlie and I have to say they are , professional , knowledgable and cared about my experience with Lexus and what vehicle I I was greeted by Inna and Charlie and I have to say they are , professional , knowledgable and cared about my experience with Lexus and what vehicle I was looking for. Because of there warm, kind gentle hearts Lexus has a customer for LIFE!!!! Thanks Inna and Charlie???????????????? More
by Step
Employees Worked With
Charlie Villa
August 07, 2015
Amazing customer service!! I came into this dealership looking to test drive and not expecting to get the kind of competitive price that my leasing agent got me, instead I ended I came into this dealership looking to test drive and not expecting to get the kind of competitive price that my leasing agent got me, instead I ended up leaving with a brand new ES thanks to the amazing customer service and incredible pricing afforded to me by David Rutkay and his manager Raj Murjani. David was patient and understanding, never made me feel pressured and Raj was always helpful and worked hard to find me the vehicle that I wanted. You guys are awesome!!! -Russ Tabak More
by tabak82
Employees Worked With
David Rutkay
August 03, 2015
most pleasant experience in purchasing my car! Walking into the dealership made you feel as if you were in a 5 star hotel lobby. You are offered coffee and refreshments. The receptionist immediatel Walking into the dealership made you feel as if you were in a 5 star hotel lobby. You are offered coffee and refreshments. The receptionist immediately calls for a salesperson who accompanies you around the showroom. There was absolutely no pressure put on us to purchase a car. It was such a pleasant experience. Our salesperson Cati answered every question we had and wanted us to be happy with whatever decision we made. After visiting other dealerships we came back and purchased our vehicle from Lexus of Queens. Their whole approach to selling you a car made it the correct choice. More
by pliving
Employees Worked With
Cati Velasco
