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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

December 10, 2022

Excellent prompt and professional service. . Mike is a pleasure to work withJsy in parts is also top knotch More

by Ben
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
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Dec 11, 2022 -

Lexus of Sacramento responded

Ben, prompt and professional service is our goal here at Lexus of Sacramento! Thank you for the shoutout to our fabulous team, and we hope you have a lovely day!

December 09, 2022

V in the Service Dept was and is exceptional in all that I asked of Him. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V in service
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Dec 09, 2022 -

Lexus of Sacramento responded

Thank you for the review of us here at Lexus of Sacramento. We appreciate the positive feedback about V, and hope you have a great day! Take care!

December 08, 2022

I had a very positive experience @ Lexus of Sacramento when I had to take my newly purchased Lexus to the service department. I received a loan car in the meantime. Everyone was helpful & professional es More

by cyndamc22
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
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Dec 08, 2022 -

Lexus of Sacramento responded

Thank you for this wonderful review of Lexus of Sacramento! It is great to hear that Eric and the team were helpful. Your trust and confidence mean the world to us! We look forward to working with you again down the road.

December 07, 2022

12/05/2022 . I went to dealership for oil change. I was waited for one and a half hour. When I get my car they they didn’t change. The sticker for next appointmen More

by fowzias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Lexus of Sacramento responded

I apologize for your visit taking longer than anticipated and for the mixup regarding your service sticker. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 01, 2022

Had a very positive experience with V at Lexus for a service appointment. He was efficient, knowledgeable and courteous. More

by juliemerksamer1
Recommend Dealer
Yes
Employees Worked With
V Moua
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Dec 01, 2022 -

Lexus of Sacramento responded

We are so happy to hear that you had a great time working with our team at Lexus of Sacramento! Thank you, and take care!

November 30, 2022

Mike Huttleston is now and always has been a most thorough and efficient Service Consultant. I always seek out his schedule. More

by pintail3680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
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Nov 30, 2022 -

Lexus of Sacramento responded

We appreciate you taking the time to leave Lexus of Sacramento this positive review! It makes our day to hear how efficient Mike has been throughout the years and are glad that he has been the perfect service consultant for you. He will appreciate the kind words. Have a great day and we hope to see you again down the road!

Nov 30, 2022 -

pintail3680 responded

Thank you for getting back to me.

November 27, 2022

Smooth and seamless customer service as usual when I visit the dealership. Christina is awesome! More

by Kinkosharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Christina. Drive safely, and we hope to see you back again at Lexus of Sacramento!

November 26, 2022

Kyle was extremely responsive and helpful along the way. He followed up on every question and made the buying process very easy. More

by Amanda
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Lexus of Sacramento responded

Thank you for this great review, Amanda. We are thrilled to hear that Kyle was helpful and attentive during your vehicle purchase. Lexus of Sacramento is here to help with anything down the road!

November 23, 2022

The associate was very negative. I asked her about buying a new car. And she replied:”Is not a good time to buy a new car. They’re very expensive.” After I did pay for the repairs I More

by Ihenning
Recommend Dealer
No
Employees Worked With
Christina Carson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Lexus of Sacramento responded

This feedback is concerning and I apologize that we didn't provide a more informative experience for you. We will certainly have a discussion as a team to ensure our guests get the most out of their visits with us. If you have any outstanding questions that I may be able to help with, I welcome you to reach out. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 21, 2022

Very satisfied with the service performed. Have received excellent service at this dealership for many many years. Christina was responsive and very helpful. The only concern I have is looking More

by jmarsh767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Checked out with Eric Pantoja in Christina's absence. He was very friendly and helpful.
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Nov 21, 2022 -

Lexus of Sacramento responded

Thank you for the great review of Lexus of Sacramento! We're glad that Christina was helpful and responsive. We're sorry you left with some concerns, and we'd like to help answer your outstanding questions. Please send me a note and I'll be able to help. Thanks, Russ McDuffie - Service Director - russmcduffie@lithia.com

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