Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of Sacramento - Service Center
Sacramento, CA
1,846 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,846 Reviews of Lexus of Sacramento - Service Center
Sort by
September 29, 2021
My service rep, Mike was awesome. Got the exact service I needed and helped me find a nail salon while I waited. To top it off, he noticed tree sap on my car and it was great to get my car back all washed an needed and helped me find a nail salon while I waited. To top it off, he noticed tree sap on my car and it was great to get my car back all washed and shiny. More
by DANCSECS
Verified CustomerEmployees Worked With
Mike Huttleston
September 29, 2021
Mike Huddleston have been our service advisor for at least 10 years. Excellent job ! Always on time and customer focus to give excellent service least 10 years. Excellent job ! Always on time and customer focus to give excellent service More
by ct4mn
Employees Worked With
Mike Huttleston
September 28, 2021
Doing their best under the current construction circumstances. Excellent customer service, especially in regard to making things right. circumstances. Excellent customer service, especially in regard to making things right. More
by julieannlloyd2015
Employees Worked With
September 27, 2021
The people who I worked with were extremely polite and professional. However I was required to have a complete check up of my car when the only thing it needed to solve my problem was a new gas cap and t professional. However I was required to have a complete check up of my car when the only thing it needed to solve my problem was a new gas cap and they told me that before I brought it in. I have loved my Lexas but will not get another because of this episode and the extra high price of your parts and repair. You have a great product you don’t have to take advantage of your customers, especially when they are in their 70’s and 80’s. More
by Unhappy customer.
Employees Worked With
No idea who waited on me.
September 27, 2021
1 Sept. I had an appointment. I arrived on time. After standing by my car for 12 minutes, a porter told me my service rep was still with a customer and they would be with me shortly. At 24 minutes a diffe standing by my car for 12 minutes, a porter told me my service rep was still with a customer and they would be with me shortly. At 24 minutes a different porter asked who I was waiting for. I told her. She returned shortly and told me someone else would be helping me. Finally 32 minutes after arriving and standing in the heat I was helped. Then when the service was done, the cashier tried to charge me for service on a prepaid service plan. Finally this was corrected. My vehicle needed to return to have additional maintenance, even though it had less than 30,000 miles. My service rep told me he was ordering parts and to have my vehicle back on the 9 Sept., which I did. Upon my arrival it was apparent he had forgotten about me and failed to order the parts. This just snowballed from there. This will be the last time I do business with this location. I will choose another dealer for my future service and purchases. More
by Marko
Employees Worked With
Female porter , Mike Huttleston, Mike Huttleston
September 27, 2021
Christina Carson answered all my questions and concerns very well so that I was able to understand to my satisfaction. very well so that I was able to understand to my satisfaction. More
by DICK.WELLS3
Employees Worked With
September 27, 2021
The appointment went well as scheduled. Service was performed as planned. The staff was professional. performed as planned. The staff was professional. More
by Nestomont
Employees Worked With
September 27, 2021
Eric was excellent from beginning to end. Thank you for your great service. Car was ready at the agreed times and was cleaner than when I dropped it off. your great service. Car was ready at the agreed times and was cleaner than when I dropped it off. More
by big.parcel
Employees Worked With
Eric
September 27, 2021
People in the service shop were very professional and nice. The service advisor was knowledgeable and informative on the service required for my car. nice. The service advisor was knowledgeable and informative on the service required for my car. More
by FDMJ168
Employees Worked With
