Lexus of Sacramento - Service Center

I brought my car into have a map update. The service writer was very helpful and pleasant to work with. He told me exactly what to expect and not to expect from this service. I will definitely be return writer was very helpful and pleasant to work with. He told me exactly what to expect and not to expect from this service. I will definitely be returning for my next service. More

Even tho the dealership is undergoing a huge remodel, the temporary waiting room and facilities were so comfortable and pleasant. Mike Huttleston always is so attentive and professional. Appreciate his expe temporary waiting room and facilities were so comfortable and pleasant. Mike Huttleston always is so attentive and professional. Appreciate his expertise. More

Mike Huttleston does a great job taking care of my car, and making service as convenient for me as possible. He has always been outstanding. and making service as convenient for me as possible. He has always been outstanding. More

Ms. Tracey Cach is a superb advisor. She always goes above and beyond on every visit for both of my vehicles. She texts me or even calls me to provide advise or information even when my vehicles are not above and beyond on every visit for both of my vehicles. She texts me or even calls me to provide advise or information even when my vehicles are not in service. She always comes up with a plan to make sure that my vehicles operate as they are designed for and I am always satisfied when I drive them off the Lexus lot. Another thing that is commendable is that she has a wonderful personality, she LISTENS ! and never shows frustration. It always a pleasure working with her and I will continue to bring my cars at Lexus of Sacramento if she continues to be on your team. Bravo 🥇🏆 Mr. Jack Singh at the transportation dept is also a wonderful person and always a wonderful experience. He is very personable and it shows how synced his process is with the service unit. Great team work Jack ! More

Excellent and quick service. I was called when the service was completed. Even with their remodeling the process was fast. A fan was needed, which is on order. service was completed. Even with their remodeling the process was fast. A fan was needed, which is on order. More

I was excited that I got a complimentary car wash and vacuum with this car oil change as I never did before. Staff were awesome! vacuum with this car oil change as I never did before. Staff were awesome! More

I have been a customer for over 20 years. You have always been excellent. Service has always been quick. Mike in service always treats me like family! been excellent. Service has always been quick. Mike in service always treats me like family! More

Service Manager who was just appointed worked well in getting my issue with my protective plastic shield material resolved. She worked with the installer and saw to it that the job was properly complete getting my issue with my protective plastic shield material resolved. She worked with the installer and saw to it that the job was properly completed. She has an excellent demeanor and pays attention to detail. More

All I can say is the car looked great. Done when expected. Loaner was like I drive, surprising. Would recommend to my friends, If they could afford a Lexus. expected. Loaner was like I drive, surprising. Would recommend to my friends, If they could afford a Lexus. More

Very personable, and promised follow up on our sticky rear hatch if covered under warranty. Still waiting to hear back on that issue. Thank you. rear hatch if covered under warranty. Still waiting to hear back on that issue. Thank you. More