Lexus of Sacramento - Service Center

Eric Pantoja continues to be your Lexus shining star. He is courteous, knowledgeable professional and mature beyond his years. He deserves significant accolades from management. He is courteous, knowledgeable professional and mature beyond his years. He deserves significant accolades from management. More

Everything is very good, your Customer Service staff is very friendly. This is the first time I came here for my car’s maintenance . Thank you very much. very friendly. This is the first time I came here for my car’s maintenance . Thank you very much. More

Service was fine. Prices are outrageous. They’re in temporary facilities while the dealership is being renovated. Very uncomfortable and dirty waiting areas for service customers. I was told it will b temporary facilities while the dealership is being renovated. Very uncomfortable and dirty waiting areas for service customers. I was told it will be like this for a year or more. More

Each time I come to Lexus of Sacramento I receive Prompt and professional service. I appreciate that I can wait for my vehicle if needed and not need to spend a whole day. and professional service. I appreciate that I can wait for my vehicle if needed and not need to spend a whole day. More

My experience was horrible. The dishonest parts person wouldn’t own up to his mistake. I am thankful for Eric who at least tried to make the situation better. wouldn’t own up to his mistake. I am thankful for Eric who at least tried to make the situation better. More

I purchased my first Lexus about 20 years ago and have always been impressed with the customer care I have received from Mike Huttleston. He always does everything he can to accommodate my requests and, always been impressed with the customer care I have received from Mike Huttleston. He always does everything he can to accommodate my requests and, clearly, knows the product. More

Mike Huddleston was great, as usual. I was very disappointed that the extended warranty had expired—I thought it was 100,000 miles and not time. But, I know Mike tried. I’m very pleased with him disappointed that the extended warranty had expired—I thought it was 100,000 miles and not time. But, I know Mike tried. I’m very pleased with him and the service he provides. More

I realize that the staff is working under adverse conditions during the remodeling,but this was dikffikcult for us when we were told that the battery would not be available till July. Surprisingly, conditions during the remodeling,but this was dikffikcult for us when we were told that the battery would not be available till July. Surprisingly, it came in that same week. Everything else was fine. More

The only problem I had was the confusion about where to go since the main office was closed. Also, someone who previously had the loaner car prior to me smoked in the vehicle. I didn’t smell it right away go since the main office was closed. Also, someone who previously had the loaner car prior to me smoked in the vehicle. I didn’t smell it right away but one inside with the a/c on the smell was horrible and I’m allergic to cigarette smoke. Also, I did not have 15k miles in my car and I told the service people that prior to coming in, so the advisor wrote on my paperwork that the customer requested the 15k service and I did nothing request it. More