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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews

1,846 Reviews of Lexus of Sacramento - Service Center

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May 11, 2021

I am on my third Lexus from this dealership; and Everything has been wonderful. Staff has been great and timely. Even the new waiting area is very good. More

by FRANKTANAKA02
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
May 11, 2021 -

Lexus of Sacramento responded

Frank - we couldn't be happier to hear this feedback, and we're grateful to have earned your repeat business here at Lexus of Sacramento! We're glad you're enjoying our facilities and the vehicles you've purchased from us - that's our goal. Drive safe and see you next time!

May 10, 2021

Excellent service. Service department even processed my manufacture’s tire rebate through a very confusing manufacture’s website and got me more rebate than originally promised on day of purchase. They wen More

by JWESTLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
May 10, 2021 -

Lexus of Sacramento responded

Thanks for trusting us with your business! We strive to meet the needs of guests and I am glad that came true for you!

May 10, 2021

found some keys I had lost in my loaner.Always terrific. Both Mike Huttleston and Jack, from transportation, were very courteous and professional. Jack found keys I'd left in the loaner. More

by mrmonagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
May 11, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

May 09, 2021

Always thank you for all outstanding services!! Especially to Eric (Service Adviser), great customer service and product. Thank you, Thank you and Thank you! Great job!! More

by Johnny Chong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thank you very much to Eric- the Service adviser!, Eric Foltz
May 10, 2021 -

Lexus of Sacramento responded

Johnny - it is validating to know our team is providing this level of service and care to you! Thank you for the kind review and for your business, from all your friends here at Lexus of Sacramento!

May 06, 2021

Great service from Mike Huddleston since 2008 when we brought Lexus cars .Always on time and customer focus and aware of what is needed for my cars. More

by ct4mn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickinson, Mike Huttleston
May 06, 2021 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! Mike and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

May 04, 2021

Although the service staff were moving to the portables on the day I had my first service, the service staff were very efficient and provided good customer servicr.. More

by SALLY_LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember service person.
May 04, 2021 -

Lexus of Sacramento responded

Thank you so much, Sally, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 30, 2021

It's the only Lexus dealer around or I'd find someone who Else not happy with the way thay do business nice people bad work More

by MECHANIC1616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Lexus of Sacramento responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

April 30, 2021

Service Writer Brandy and her crew are the best! While waiting for my car, Chuck Baccarella and Internet Manager Kent Owens updated me on the current and future lineup of new Lexis’ Great crew! More

by Love my LS500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Chuck Baccarella
Apr 30, 2021 -

Lexus of Sacramento responded

Thank you! Brandy and our "crew" appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 30, 2021

My first Lexus LS 300 was my first introduction to Lexus Of Sacramento and because of the quality of the product i returned in 2001 and purchased a LS 430 that i still own. In addition to the quality of the More

by ALNLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Lexus of Sacramento responded

Thank you for your kind review and for being a loyal customer to us at Lexus of Sacramento! We are delighted to hear that you've had great experiences with both our sales and service teams and we couldn’t ask for better feedback. Have a great day!

April 30, 2021

For more than thirty (30) years i have dealt exclusively with this dealership from sales & service and never once had any complaint with anyone about service or other business from the moment i drive in to More

by ALNLHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Apr 30, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We are so proud to have earned your business over the years. We are wishing you safe travels, and hope to see you again down the road! - The Lexus of Sacramento team

Apr 30, 2021 -

ALNLHALL responded

I only spoke the truth relative to my dealings with Lexus of Sacramento. Thanks for your acknowledgement of my opinion/association with your dealership.

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