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Lexus of Sacramento - Service Center
Sacramento, CA
1,852 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,852 Reviews of Lexus of Sacramento - Service Center
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March 03, 2021
Great job and the staff are always very helpful with excellent customer service! Very fast with the service as well. And explained the work that was performed thoroughly excellent customer service! Very fast with the service as well. And explained the work that was performed thoroughly More
by LPSCOTT1916
Verified Customer
March 03, 2021
Excellent world class service! The staff is professional and attentive and make you feel safe and welcome. Thank you for doing a great job with my servicing appointment. and attentive and make you feel safe and welcome. Thank you for doing a great job with my servicing appointment. More
by CATHERINE7657
Employees Worked With
Erik
March 02, 2021
Great service as always. Brandy was responsive and professional. Loyal customer for 17 years and multiple Lexus vehicles. One has over 200k miles and no major mechanical issues. You keep my vehicle professional. Loyal customer for 17 years and multiple Lexus vehicles. One has over 200k miles and no major mechanical issues. You keep my vehicles in excellent shape. More
by Mbh
Employees Worked With
Brandy Joseph
February 26, 2021
Even with Covid restrictions the dealership is as wonderful as ever. Everyone is courteous and efficient. Although I was not expecting a 30k mile service, Nick was flexible and most of it was co wonderful as ever. Everyone is courteous and efficient. Although I was not expecting a 30k mile service, Nick was flexible and most of it was completed. More
by WVBABE5
Employees Worked With
Other Employees :
Jennessa (sp?) was very pleasant and helpful giving Nick a message and bring my car out.
February 26, 2021
Excellent service. Brandy kept me informed every step of the way and carefully explained my service options. She even reached out to me after her normal hours. Brandy's efforts at Lexus of Sacramento subs the way and carefully explained my service options. She even reached out to me after her normal hours. Brandy's efforts at Lexus of Sacramento substantially contribute to your dealership's reputation as a quality operation. More
by STEVE1790
Employees Worked With
Brandy Joseph
February 25, 2021
I have worked with Tracy cach on services on my car for years. And I will never go elsewhere. All ways a great experience. Simply amazing thank you years. And I will never go elsewhere. All ways a great experience. Simply amazing thank you More
by titan2gs
Employees Worked With
February 24, 2021
I have to say my experience at Lexus of Sacramento was a good one. Since I live 60 miles away I don’t have the opportunity to take the car for oil change. The service at Lexus of Sacramento was really excel good one. Since I live 60 miles away I don’t have the opportunity to take the car for oil change. The service at Lexus of Sacramento was really excellent. I got the opportunity to drive a newer RX as a loaner. I wouldn’t be surprised if I come back and buy an RX from Lexus of Sacramento The service manager followed up on a telephone call of a question I had to ask and I’m appreciative that he called me back and answered all my questions about my service. More
by LARRYNDANIELS
Employees Worked With
Eric Foltz
February 23, 2021
Thank you for taking good care of our cars. The entire staff that helped me were courteous and thoughtful. So nice to have your dealership in our neighborhood. staff that helped me were courteous and thoughtful. So nice to have your dealership in our neighborhood. More
by SANDYJ9
Employees Worked With
Brandy Joseph
February 19, 2021
Shirley and I feel the Sacramento Lexus is a very good place to have our car serviced and a far place to buy a new car. Thank you, Jack & Shirley place to have our car serviced and a far place to buy a new car. Thank you, Jack & Shirley More
by HPJACK
Employees Worked With
Mike Huttleston, Ernie Wassersleben
February 16, 2021
Communication about my vehicle and the plan to fix the issue was poor. I brought my car in to address a sound it was making, even pointed them to the area by describing the issue in detail. I was dismisse issue was poor. I brought my car in to address a sound it was making, even pointed them to the area by describing the issue in detail. I was dismissed and had to repeatedly ask that they address the issue. Zero communication once the issue was found over the weekend. Just an overall negative experience. More
by T.
