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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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October 17, 2020

I've been going there for service for 15 years Excellent Service. I've had the same service advisor the whole time which is valuable. I don't notice much turnover there which speaks volumes how they treat t More

by MAUREEN WRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Oct 18, 2020 -

Lexus of Sacramento responded

It has been a pleasure serving you, Maureen. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Oct 18, 2020 -

MAUREEN WRIGHT responded

Thank you for taking the time to send your kind response to me as a customer.

October 16, 2020

Lexus of Sacramento is always so friendly and efficient. Always listening to my needs. Never had any issues lexus wasn't able to correct. Great job. More

by RMILLS473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Sacramento responded

Thank you so much for the rave review! It means a lot that you can depend on our Lexus of Sacramento team for excellent service, every time. Have a wonderful weekend!

October 16, 2020

Lexus Sacramento always provides quality service when I bring my car in. They are on time at intake, provide a temporary car if I need one and the service is always completed in the time they promised. More

by ADORAHENDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Sacramento responded

Thank you for your confidence in the Lexus of Sacramento service team! We appreciate you taking the time to review us and are proud to have earned your business. Safe travels, and we hope to work with you again down the road!

October 16, 2020

Service was completed in the time frame that was promised. Everyone was polite and practiced social distancing and mask wearing. Love that Lexus always washes car and cleans the interior More

by CSWANRN2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us! It is fantastic to hear that you had such an efficient service experience. We appreciate your business and hope to work with you again at Lexus of Sacramento!

October 16, 2020

My unscheduled service experience was very positive beginning with a gentleman who spoke with me afterhours the previous evening when I discovered my car would not start. Lexus roadside service was gr More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Sacramento responded

Thank you, Nancy, we are very happy to hear that Christina and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 16, 2020

Kathy does not very knowledge with computer and Kevin does not return my calls as promised. Not very pleased with my first time experience with this location. More

by SAELEEANHMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Keon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Conole
Nov 02, 2020 -

Lexus of Sacramento responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 16, 2020

Very helpful in helping me get a new battery after mine died Victoria was very nice in getting me right in- she was very professional More

by DAXDOGMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of service lady’s name
Oct 16, 2020 -

Lexus of Sacramento responded

We are so happy to hear that Victoria could assist with your battery replacement along with providing professional service. Thank you for stopping by to review Lexus of Sacramento! For all your future auto needs, we will be here to help.

October 15, 2020

It has always been a pleasure to have both my Lexus vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer com More

by Garry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Lexus of Sacramento responded

Garry - It makes us smile to hear that you enjoy your visits with us at Lexus of Sacramento. We are especially glad that you can depend on our team to keep you and your vehicle safe. Thank you so much for the rave review!

October 15, 2020

The service at the Sacramento Lexus was very professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially More

by DELORESS863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review! We're happy to hear that Tracey and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 15, 2020

The ongoing efficiency and good care that Brandy Joseph offers assures a customer’s confidence that all service is done just right, which also assures a regular return. More

by kidderjcantlen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph, Rachelle Parrow
Oct 15, 2020 -

Lexus of Sacramento responded

Thank you for the review and for shouting out Brandy! We appreciate your support and are thrilled to hear that you are so confident in our services. Safe travels, and we are looking forward to working with you again at Lexus of Sacramento!

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