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Lexus of Sacramento - Service Center
Sacramento, CA
1,853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,853 Reviews of Lexus of Sacramento - Service Center
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October 17, 2020
I took my brand new Lexus in at the agreed upon time to have a scratch repaired that was present when I bought it a week earlier. Upon arrival I was repeatedly told by multiple service members that “it wou have a scratch repaired that was present when I bought it a week earlier. Upon arrival I was repeatedly told by multiple service members that “it would be a long wait because everyone is at lunch.” The service manager eventually handled the situation and forced someone to help me but the two people who helped me were obviously put out. I overheard both of their original comments to the service tech earlier about me needing to wait. The repair was done and I got my car back without further incident , but I don’t know if I would go back to this dealer for sales or service in the future if that’s the kind of service I am to expect. More
by J_CLEV
Verified CustomerEmployees Worked With
Ryan Hansen, Eric Foltz
October 17, 2020
I've been going there for service for 15 years Excellent Service. I've had the same service advisor the whole time which is valuable. I don't notice much turnover there which speaks volumes how they treat t Service. I've had the same service advisor the whole time which is valuable. I don't notice much turnover there which speaks volumes how they treat their employees. More
by MAUREEN WRIGHT
October 16, 2020
Lexus of Sacramento is always so friendly and efficient. Always listening to my needs. Never had any issues lexus wasn't able to correct. Great job. Always listening to my needs. Never had any issues lexus wasn't able to correct. Great job. More
by RMILLS473
Employees Worked With
October 16, 2020
Lexus Sacramento always provides quality service when I bring my car in. They are on time at intake, provide a temporary car if I need one and the service is always completed in the time they promised. bring my car in. They are on time at intake, provide a temporary car if I need one and the service is always completed in the time they promised. More
by ADORAHENDERSON
Employees Worked With
October 16, 2020
Service was completed in the time frame that was promised. Everyone was polite and practiced social distancing and mask wearing. Love that Lexus always washes car and cleans the interior promised. Everyone was polite and practiced social distancing and mask wearing. Love that Lexus always washes car and cleans the interior More
by CSWANRN2
Employees Worked With
October 16, 2020
My unscheduled service experience was very positive beginning with a gentleman who spoke with me afterhours the previous evening when I discovered my car would not start. Lexus roadside service was gr beginning with a gentleman who spoke with me afterhours the previous evening when I discovered my car would not start. Lexus roadside service was great. Christina Carson was an absolute pleasure to work with on every level. And, Angel was a super Lexus ambassador. Thank you all!! More
by Nancy
Employees Worked With
October 16, 2020
Kathy does not very knowledge with computer and Kevin does not return my calls as promised. Not very pleased with my first time experience with this location. does not return my calls as promised. Not very pleased with my first time experience with this location. More
by SAELEEANHMA
October 15, 2020
It has always been a pleasure to have both my Lexus vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer com vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer communication including the ease of arranging for a temporary loaner car when it has been necessary. I felt particularly well taken care of during my recent visit which occurred during our pandemic health care concern. More
by Garry
Employees Worked With
October 15, 2020
The service at the Sacramento Lexus was very professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially on the inside. More
by DELORESS863
Employees Worked With
