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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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October 12, 2020

I needed my 45000 mile service. I called and My I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with More

by J.GANAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person greeting customers , Brandy Joseph
Oct 12, 2020 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 10, 2020

Thanks to Eric Pantoja, I continue to have a positive service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (c More

by L_COLIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
Oct 11, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with Eric and the rest of our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 09, 2020

Just had my 60,000 mile scheduled maintenance done, they made it very easy and even supplied a loaner for me. They made it very easy and convenient More

by BONEHEADTROY
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Ryan Hansen, Eric Foltz
Oct 09, 2020 -

Lexus of Sacramento responded

Thank you for sharing feedback about your recent service visit! We love to hear that the process for your 60k checkup was simple. Have a wonderful weekend! - Lexus of Sacramento team

October 09, 2020

Ryan is a great service advisor. Straight forward, to the point and good follow up. He communicates well and helps in anyway he can. Thanks! More

by DWALCOTT68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph, Ryan Hansen
Oct 09, 2020 -

Lexus of Sacramento responded

Thank you for reviewing Lexus of Sacramento and for giving a shout out to Ryan! We strive to provide excellent service for guests and I am glad to hear that you are always taken care of. Hope to see you next time!

October 09, 2020

Everything was great. Everything completed very quickly. No problems Very little wait time. Use of a loaner car was very helpful. Very please with everything More

by REJOHN44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Oct 09, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us! It is fantastic to hear that the team delivered such a seamless service experience. Safe travels, and we hope to see you again at Lexus of Sacramento!

October 09, 2020

Staff is always knowledgeable and professional. The service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. More

by ANGELSONLY78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 09, 2020

I continue to be impressed by the commitment to customer service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending wit More

by Raider Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Lexus of Sacramento responded

It's great to hear that Tracey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 08, 2020

Pleased with overall experience. Greeted upon arrival with no wait time. Car was serviced in time stated. Waiting area comfortable and clean. Would recommend service dept, More

by BFEDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure name of employee but very personable and prompt
Oct 08, 2020 -

Lexus of Sacramento responded

It's great to hear that you're a satisfied customer. Thank you so much for choosing Lexus of Sacramento for your auto service needs! If any future concerns should arise, we will be here to help.

October 08, 2020

The service writer is knowledgeable, understanding, and accommodates reasonable requests by the customer. The practice of a loaner vehicle without charge while your vehicle is being serviced is a unique a More

by TGY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Sacramento responded

Hello, Thanks for sharing your thoughts about your experience working with Christina here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 08, 2020

Good people great help no drama Nick was very helpful. Joe is super knowledgeable has been very helpful in the past. Well maintained facilities, I have been a customer for about 8 years. More

by NGILL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Joe Burton, Ernie Wassersleben
Oct 08, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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