Lexus of Sacramento - Service Center

I needed my 45000 mile service. I called and My I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with I needed my 45000 mile service. I called and My appointment was made promptly, I was met by service rep and assigned an agent,Brandi. She met with me told me what they would be doing and when my car would be ready. She called right when she had estimated time. All ready to go and nice and clean. Eazy Peary! More

Thanks to Eric Pantoja, I continue to have a positive service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (c service experience. As a first time Lexus owner Eric has help me feel comfortable with the service process and is a excellent example of the Lexus (customer satisfaction) brand. More

Just had my 60,000 mile scheduled maintenance done, they made it very easy and even supplied a loaner for me. They made it very easy and convenient made it very easy and even supplied a loaner for me. They made it very easy and convenient More

Ryan is a great service advisor. Straight forward, to the point and good follow up. He communicates well and helps in anyway he can. Thanks! the point and good follow up. He communicates well and helps in anyway he can. Thanks! More

Everything was great. Everything completed very quickly. No problems Very little wait time. Use of a loaner car was very helpful. Very please with everything No problems Very little wait time. Use of a loaner car was very helpful. Very please with everything More

Staff is always knowledgeable and professional. The service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. service has never been less than the wonderful! I appreciate the level of care that I receive during each visit. More

I continue to be impressed by the commitment to customer service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending wit service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending with the staff at "check out", a very good experience indeed! More

Pleased with overall experience. Greeted upon arrival with no wait time. Car was serviced in time stated. Waiting area comfortable and clean. Would recommend service dept, with no wait time. Car was serviced in time stated. Waiting area comfortable and clean. Would recommend service dept, More

The service writer is knowledgeable, understanding, and accommodates reasonable requests by the customer. The practice of a loaner vehicle without charge while your vehicle is being serviced is a unique a accommodates reasonable requests by the customer. The practice of a loaner vehicle without charge while your vehicle is being serviced is a unique additional benefit. To my knowledge Lexus is the only car company which consistently provides this feature. The service philosophy of Lexus is one of the major reasons the Lexus was purchased. More

Good people great help no drama Nick was very helpful. Joe is super knowledgeable has been very helpful in the past. Well maintained facilities, I have been a customer for about 8 years. Joe is super knowledgeable has been very helpful in the past. Well maintained facilities, I have been a customer for about 8 years. More