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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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October 02, 2020

Lexus of Sacramento gave me immediate attention when I arrived for my appointment. I was waited on promply and was given an estimate of how much my repair would cost. Afterwards, they provided me with a l More

by GRADY.MCNEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Lexus of Sacramento responded

Feedback like this makes our day as we strive to provide guests with top-notch service. We're grateful to have your support at Lexus of Sacramento!

October 02, 2020

Eric Pantoja & Eric Foltz are excellent advisors. They are both prompt, detailed and customer oriented. I dealt with others in the service department and I hope keep Eric P and Eric F for servicing. Good More

by DANWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja, Eric Foltz
Oct 02, 2020 -

Lexus of Sacramento responded

What wonderful feedback! We love to hear that you can depend on Eric P. and Eric F. for excellent service and to keep your vehicle running smoothly. Thank you for being part of the Lexus of Sacramento family!

October 02, 2020

Good service, friendly and professional. Last time I do service with Nick Cruz As my service advisor he is very specific what is the problem and I get my car on time. Happy and no problem at all. More

by ROMYRNA1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Oct 02, 2020 -

Lexus of Sacramento responded

We love happy customers! It's fantastic to hear that Nick helped address your concerns and get you back on the road in a timely manner. Thank you for coming to Lexus of Sacramento!

October 02, 2020

I am saddened to let you know that my experience was terrible right from the beginning. I brought my car in because of a scratch and because the garage door clipped off the upper antennae. I waited ap More

by SUNNYSCHALANSKY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no idea who did the paperwork...I did not work with the person I chose.....I just want you to read my review
Oct 02, 2020 -

Lexus of Sacramento responded

Sunny, I was good to speak with you today. Thank you for pointing out the opportunities we have regarding appointments and customer safety. We definitely regard the pandemic and the safety of our employees and customers seriously. We will continue to improve our processes. Sincerely, Christian Simon General Manager Lexus of Sacramento

Oct 02, 2020 -

SUNNYSCHALANSKY responded

As I said per our conversation and at the bottom of the previous response sent this morning, I couldn’t move forward without picking an employee.... I have never met the woman tagged... Also, I gave a one star response; not 2.5

October 02, 2020

My wife and I have been getting our succession of Lexus automobiles serviced at Lexus of Sacramento for over 15 years. The service is fantastic. More

by JTS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Lexus of Sacramento responded

There aren't words to express how grateful we are for your 15 years of business. Thank you so much to you and your wife! We look forward to our continued relationship at Lexus of Sacramento.

October 02, 2020

It took me a while to get satisfaction for my service, I wanted a windshield replaced, I made several calls and a couple of visits before I was able to finally able to get what I wanted done.Should not have More

by NETTMEG_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Oct 02, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. We hope you will give us another opportunity to serve you! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 02, 2020

I did not feel safe there yesterday due to so many people running around without masks. The front door has a sign saying "masks required" but as soon as you walk in the door the Lexus employee manning the r More

by TERRY.G.CAMPBELL
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Sacramento responded

Terry, we are sorry to hear of your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to contact us directly, we would appreciate the opportunity to address your concerns. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 02, 2020

I was very happy with Christina and the service provided. I was very displeased with the way the waiting room is set up. While I waited for a loaner car, the area got more and more crowded. I stood up for More

by KBLexusowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Lexus of Sacramento responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 02, 2020

Lexus of Sacramento has always done a excellent job! Especially Ryan Hansen goes above, and beyond to help!! I always go back to get my service done there since I bought my Lexus there! More

by SARWARBATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 02, 2020 -

Lexus of Sacramento responded

It really makes our day to hear that you've received consistently excellent service from our Lexus of Sacramento team. Thank you so much for your continued support! We look forward to your next visit with us.

October 02, 2020

Ryan was awesome he did a great job to help me out and Ryan was awesome he did a great job to help me out and kept me informed with the process it was done in a timely manner More

by R.HIGHSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 02, 2020 -

Lexus of Sacramento responded

It is fantastic to hear that Ryan delivered such a transparent and efficient service experience! We appreciate your support and hope to see you again at Lexus of Sacramento!

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