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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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April 15, 2024

My car was serviced in a timely manner and I was offered a loaner which was clean and comfortable. I was a little confused as I was checked out and went outside and was sent back to take care for a payment, More

by GSMKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 15, 2024 -

Lexus of Sacramento responded

Thank you for your feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 15, 2024

Oil changed, checked afterwards no oil . Made an appointment to check, canceled appointment, they rescheduled More

by kacquebailey88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Simon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Lexus of Sacramento responded

I'm sorry for any mix-up that occurred here. This is not indicative of our usual service standards, and we'd like to address all outstanding issues. Please reach out when you have a moment to discuss this further. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 13, 2024

Exceptional Customer Service by Nick and Sacramento Lexus is my Dealership forever. From the moment I pull into the driveway and enter the service bay I feel Welcome and cared for. The Service Team works tog More

by Lori.goettle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Lori, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 12, 2024

Towed in with shredded tire in Saturday’s night at closing. So no one in service department until Monday. On Monday changed tire and said rim was safe to drive as rim was intact. Drove home safely. Ov More

by Shamroc7
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Apr 12, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 12, 2024

They do a great job at keeping my car running smoothly. Their staff is very nice and helpful. More

by LILLIANTHURSTON916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Lillian, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 11, 2024

Great! ! Everything was as described, Patrick explained in a concise and clear form the function and features of my car. More

by ADRIANA.FRICKE
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
Apr 11, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Adriana, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

April 11, 2024

They always take care of me in a timely manner. I am well satisfied with the service. More

by KATHYANN_48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Lexus of Sacramento responded

Hi Kathy Ann: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

April 11, 2024

Had my car for 12 weeks with no resolution. Lexus Engagement Center at fault. Zz More

by Christirholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Reynoso excellent
Apr 11, 2024 -

Lexus of Sacramento responded

Chris, I am very sorry if it took longer than expected to complete our services. We strive to offer much more than a one-star experience, so I would like to see if there is anything I can do to improve things for you moving forward. Please reach out when you have a chance. Thank you, Jameson White - Parts Manager - nephiwhite@lithia.com

April 11, 2024

Service was great. The staff was nice & knowledgeable & professional. They secured me a Lyft ride to & from the mall More

by CYNSTILES
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Lexus of Sacramento responded

We're glad to know you had a great experience with our team at Lexus of Sacramento! We strive for professionalism and knowledge in all we do. Thanks for sharing your feedback, it's much appreciated!

April 11, 2024

Lexus of Sacramento provides excellent service to customers and its work quality is very good. More

by Jhueliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Apr 12, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

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