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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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April 11, 2024

Had my car for 12 weeks with no resolution. Lexus Engagement Center at fault. Zz More

by Christirholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Reynoso excellent
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Apr 11, 2024 -

Lexus of Sacramento responded

Chris, I am very sorry if it took longer than expected to complete our services. We strive to offer much more than a one-star experience, so I would like to see if there is anything I can do to improve things for you moving forward. Please reach out when you have a chance. Thank you, Jameson White - Parts Manager - nephiwhite@lithia.com

April 11, 2024

Service was great. The staff was nice & knowledgeable & professional. They secured me a Lyft ride to & from the mall More

by CYNSTILES
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Lexus of Sacramento responded

We're glad to know you had a great experience with our team at Lexus of Sacramento! We strive for professionalism and knowledge in all we do. Thanks for sharing your feedback, it's much appreciated!

April 11, 2024

Lexus of Sacramento provides excellent service to customers and its work quality is very good. More

by Jhueliu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
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Apr 12, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 11, 2024

Outrageous price for a truck actuator and insane labor hour rate to put it in More

by Laonavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sable or something sit by the door
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Apr 15, 2024 -

Lexus of Sacramento responded

Laonavi, I'm sorry we didn't leave a better impression during your visit, and would like to learn how we can improve. Because we cannot locate your contact information using the name given here, I encourage you to reach out directly if you're open to discussing these concerns further. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 10, 2024

I received excellent and fast service and received great communication which exceeded my expectations. Thank you! More

by bblineamdg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Lexus of Sacramento responded

We're delighted to know that our team at Lexus of Sacramento was able to provide you with excellent and efficient service. Thanks for the positive feedback!

April 10, 2024

Basil was very professional and did everything I expected and more. He was very attentive to details and I am happy with the service More

by enghayder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Report | Print
Apr 11, 2024 -

Lexus of Sacramento responded

We're delighted to know that Basil and our team at Lexus of Sacramento were able to meet your expectations! Thank you for sharing how happy you are with the service. We appreciate it!

April 10, 2024

Great service and helpful. Service manager kept me informed and explained everything to me. Can’t wait for my next maintenance More

by ELACISTE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Apr 11, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 10, 2024

Very courteous and on-time in creating my 2nd key and installing mud flaps on my new car. Every contact with dealer service exceeded my expectation. More

by reesdonneson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
Report | Print
Apr 11, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

April 10, 2024

It was OK. There were a few issues with the Advisor, but eventually we got everything resolved. More

by Wendell Fishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vee
Report | Print
Apr 11, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Wendell, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

April 09, 2024

I have always been impressed with the service and attention my car gets when I bring it to this dealership. I find the staff, especially Gus, to be professional and always willing to go the extra mil More

by arnehyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Apr 09, 2024 -

Lexus of Sacramento responded

Arnehyson, we're delighted to know that Gus and our team at Lexus of Sacramento have consistently impressed you with their service. Thanks for the high recommendation!

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