Lexus of Sacramento - Service Center

I have used Lexus of Sac for 19 years (the age of my ES 300) and prefer it to every other Lexus dealer in the area both for careful attention to service and comfort while waiting, the availability of renta 300) and prefer it to every other Lexus dealer in the area both for careful attention to service and comfort while waiting, the availability of rental vehicles when needed, and having excellent customer service consultants that take my needs into account. Not only that, but you have GREAT donuts!! More

New car--10,000 mile service. Wendy answered my call. Got appointment for same morning. Given ride to work. Received excellent customer service! Kem Gravenberg appointment for same morning. Given ride to work. Received excellent customer service! Kem Gravenberg More

Mike Huttleston has been my service concierge for the last 16 years. He has always given me excellent service and has always been great to work with last 16 years. He has always given me excellent service and has always been great to work with More

Brandy is always very helpful and makes sure I am aware of any service that needs to be performed immediately or if it is something that can be scheduled at a later date. She is prompt, friendly and caring of any service that needs to be performed immediately or if it is something that can be scheduled at a later date. She is prompt, friendly and caring. More

The Lexus of Sacramento service staff & sales staff are friendly and knowlegable. Mike Huttleston is always great to talk to and he knows cars. My son, Douglas, was an auto technician at Lexus of Sacr are friendly and knowlegable. Mike Huttleston is always great to talk to and he knows cars. My son, Douglas, was an auto technician at Lexus of Sacramento and recommended me to buy Lexus since I owned BMWs. I purchased a 2008 Lexus RX 400h and loved it, then traded it in for a 2010 RX 450h. I purchased our Lexus thru John Dickinson & did a wonderful job in helping me decide on which Lexus to purchased. The motto " Pursuit of Excellence" is at Lexus of Sacramento More

From the time I pulled up to the service area till the time I got my serviced vehicle back, I received friendly, professional assistance. Wendy always does an outstanding job. time I got my serviced vehicle back, I received friendly, professional assistance. Wendy always does an outstanding job. More

Work was done as requested and completed in a timely and professional manner. Communication was great -- I was contacted when additional services were necessary and those were completed in the same visit - professional manner. Communication was great -- I was contacted when additional services were necessary and those were completed in the same visit -- I didn't have to schedule another appointment. More

Our service rep (Jeff) has always treated us fairly and has been very attentive to our needs. He is the reason we return to Sacramento Lexus for service to our cars. has been very attentive to our needs. He is the reason we return to Sacramento Lexus for service to our cars. More

Jeff Dyke has helped us for over 10 years and continues to be the reason we come all the way into Sacramento for service. For us, he is the "face of Lexus" and we so appreciate everything he does for us. to be the reason we come all the way into Sacramento for service. For us, he is the "face of Lexus" and we so appreciate everything he does for us. Thanks More

Went in for oil change, wasn't greeted by anyone upon pulling into service driveway, saw 3 service people in an office who glanced at me and went back to their conversation. I waited for a minute and the pulling into service driveway, saw 3 service people in an office who glanced at me and went back to their conversation. I waited for a minute and then stepped into Mitch's office and asked if anyone was in service. Mitch acted like I was annoying him, got up and checked me in, no greeting, no smile, no conversation other than was my car doing anything out of the ordinary and my 90K mile service is coming up. Was informed it would be an hour and 20 minute wait, appointment took 2 hours. As I paid, the girl at service cashier informed me my car was in the driveway. No hello, no goodbye, no thank you, no have a nice day...this is what we get when we purchase a "luxury" brand? Sacramento is severely lacking in service standards in general, I guess it is the same at Sacramento Lexus too, although I thought this brand would be a step above the rest.. Bought my vehicle in Southern California at Newport Lexus, this dealership should spend a few days there and learn from them what service is all about...they are professional and friendly. I'd go to Lexus Roseville, but apparently it is owned by same owner as Sacramento...extremely disappointed that my Lexus dealership service options are so limited in Sacramento and not looking forward to my next service with these unfriendly, unprofessional employees. More