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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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March 21, 2024

I liked it Very upfront & professional This is my home dealership Love it so More

by Tom72c
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 21, 2024 -

Lexus of Sacramento responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

March 20, 2024

They are always courteous and meet our needs We are pleased that they have a loaner car available when we request it. More

by GIL.LEON13
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 20, 2024 -

Lexus of Sacramento responded

Gil, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Nick can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

March 20, 2024

My appointment was @ 10:30, and I was out of the dealership service before noon. So I'm very happy with the services provided by Lexus of Sacramento. More

by j.Chhun
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Mar 20, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Christina had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

March 20, 2024

My service advisor, Christina was great. I received an email the day after my service with discounts. It would have been nice if the discounts came in the service reminder emails. More

by AK
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lexus of Sacramento responded

We appreciate your feedback and are glad to know Christina provided great service. We'll take note of your suggestion about the timing of discount emails - thanks for choosing Lexus of Sacramento!

March 18, 2024

It was done timely and the cost was what was estimated The loner was nice More

by jamcronald
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : With V
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March 18, 2024

V went over the different packages. And also explained the next service that will be required. More

by SABYROCKSU
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : V Moua
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March 18, 2024

Although long, yet pleasant Overall it was a positive experience The survey is very annoying More

by ANBTRAN
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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March 16, 2024

Dealership was very helpful when I arrived above And beyond assistance just too bad that they don't do loners. I would have loved to driven the tx. Denny Wong More

by dennydworld0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

March 16, 2024

V and Richard are amazing I rely on them for any advice regarding our two cars we purchased at your store More

by BEFIT1920
Recommend Dealer
Yes
Employees Worked With
V Moua Richard Williams
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

March 16, 2024

Great company to work with. I would definitely purchase my next vehicle from Lexus of Sacramento More

by DALTONJC
Recommend Dealer
Yes
Employees Worked With
Kiel Reid
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

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