Lexus of Sacramento - Service Center

I like that my vehicle was under warranty and the fix was covered under the warranty. I like that I was given a loaner vehicle. My overall experience with Lexus was excellent. covered under the warranty. I like that I was given a loaner vehicle. My overall experience with Lexus was excellent. More

Service agent was very cordial and efficient. I wish this service center was in ELK GROVE. I wish this service center was in ELK GROVE. More

10 yrs great service Nick has been my car consultant I've always been well taken care of. Thank you Nick and Lexus for wonderful customer service. always been well taken care of. Thank you Nick and Lexus for wonderful customer service. More

5 Wait times have been a little long lately But on the whole good service whole good service More

Wonderful Darrin is always a pleasure No It is always a pleasure when Darrin helps me out with my car pleasure when Darrin helps me out with my car More

Overall my car is taken care of and liked that we could get a loner. Cons- communication can be improved and costs can be cheaper. Daren was nice & he called me with updates on Saturday and that my car nee get a loner. Cons- communication can be improved and costs can be cheaper. Daren was nice & he called me with updates on Saturday and that my car needs few things done so had to leave it there till Monday. Didn't know that he was off on Monday and when I couldn't reach him I called the dealership and was told that somebody will reach out to me but nobody did despite me calling couple of times on Monday. When I took my car for servicing I asked them not to rotate my tires as I got that done 2 weeks back, but my bill included tire rotation that's why I tried to reach them. Since I couldn’t reach anybody on Monday, they did rotate my tires and I had to ask them to redo them. They are definitely better than Roseville Lexus (but this is my first time here). More

Always professional employees, great service, no complaints. Will continue to come to this dealership for service and purchase of vehicle. complaints. Will continue to come to this dealership for service and purchase of vehicle. More

Efficient, attentive and thorough Great communication, excellent customer service Responsive, polite, answered all my questions in timely manner excellent customer service Responsive, polite, answered all my questions in timely manner More

Nick is great! Excellent customer service with high quality vehicles. Great, awesome service polite and patient. Excellent customer service with high quality vehicles. Great, awesome service polite and patient. More

He was extremely helpful and kind! He kept me apprised of status of service and helped me plan for adding a key He kept me apprised of status of service and helped me plan for adding a key More